Customers of Service Strategies Corp can qualify to receive the NorthFace ScoreBoard Award℠ (NFSB) for customer service excellence and customers of CRMI can qualify to receive Service Capability & Performance (SCP) certification for meeting service...
About the Author:
Mark is an experienced B2B editor and journalist having worked across an array of magazines and websites covering health and safety, sustainable energy and airports.
The Price Group, one of the UK’s pioneers in high level cleaning services, has implemented BigChange's 5-in-1 Mobile Workforce Management Platform.
In the latest Field Service Podcast, Hilbrand Rustema from Noventum discusses the potential of Service Value Chain Optimisation, an idea he recently explored in an article for Field Service News.
ContactEngine, the conversational AI technology used by large corporations to automate customer communications, together with BT’s Enterprise business, wins gold in the category of ‘Use of Technology’ at the UK Customer Experience Awards 2019.
Data visibility and automation are key to transforming a service organisation. Increasingly, Field Service operations are looking to better data, in taking advantage of technology transformation and servitisation. In the third article of this...
Mates in Mind highlights recent mental health statistics as a stark warning to employers of the cost to workers and businesses if workplace mental health is not properly understood.
MedicAir, an Italian provider of home health medical services and a distributor of medical supplies, has chosen Comarch to enhance delivery of medical gas cylinders, and to upgrade both installations and service maintenance planning to all the...
In the latest episode of the Field Service Podcast Kris Oldland speaks to Jonathan Ralph about knowledge management.
In an age of artificial intelligence and automation, new research finds that the ability of workers to improvise and innovate is already underused.
Field Service News is published by 1927 Media Ltd, an independent publisher whose sole focus is on the field service sector. As such our entire resources are focused on helping drive the field service sector forwards and aiming to best serve our industry through honest, incisive and innovative media coverage of the global field service sector.
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