AUTHOR ARCHIVES: Mark Glover

Customers of Service Strategies Corp can qualify to receive the NorthFace ScoreBoard Award℠ (NFSB) for customer service excellence and customers of CRMI can qualify to receive Service Capability & Performance (SCP) certification for meeting service performance standards.

The Price Group, one of the UK’s pioneers in high level cleaning services, has implemented BigChange's 5-in-1 Mobile Workforce Management Platform.

In the latest Field Service Podcast, Hilbrand Rustema from Noventum discusses the potential of Service Value Chain Optimisation, an idea he recently explored in an article for Field Service News.

In this special episode of the Field Service Podcast, Mark Glover speaks to Noventum's Hilbrand Rustema about a theory that could potentially change the service model: Service Value Chain Optimisation.
Hilbrand introduced the subject in a recent article for Field Service News, an idea so interesting we decided to explore it further in this podcast.

It is recommended you refer back to Hilbrand's feature while listening as it includes diagrams relevant to the podcast.

You can also contact Hilbrand about any of the content raised in this podcast via email at hilbrand.rustema@noventum.eu or connect with him on LinkedIn.

ContactEngine, the conversational AI technology used by large corporations to automate customer communications, together with BT’s Enterprise business, wins gold in the category of ‘Use of Technology’ at the UK Customer Experience Awards 2019.

Data visibility and automation are key to transforming a service organisation. Increasingly, Field Service operations are looking to better data, in taking advantage of technology transformation and servitisation. In the third article of this series, Paul Smedley, in his latest article in a series for Field Service News, looks at many practical examples of successful change...

Mates in Mind highlights recent mental health statistics as a stark warning to employers of the cost to workers and businesses if workplace mental health is not properly understood.

MedicAir, an Italian provider of home health medical services and a distributor of medical supplies, has chosen Comarch to enhance delivery of medical gas cylinders, and to upgrade both installations and service maintenance planning to all the medical devices provided to healthcare institutions.

In the latest episode of the Field Service Podcast Kris Oldland speaks to Jonathan Ralph about knowledge management.

In an age of artificial intelligence and automation, new research finds that the ability of workers to improvise and innovate is already underused.