Field Service News | Kris Oldland (7)

About the Author:

Kris Oldland has been working in Business to Business Publishing for almost a decade. As a journalist he has covered a diverse range of industries from Fire Juggling through to Terrorism Insurance. Prior to this he was a Quality Services Manager with a globally recognised hospitality brand. An intimate understanding of what is important when it comes to Service and a passion for emerging technology means that in Field Service he has found an industry that excites him everyday.

How Remote Assistance Has Evolved and Why it is a Critical Part of the New Normal of Field Service

May 06, 2021 • Features • Digital Transformation

Kris Oldland, Editor-in-Chief, Field Service News welcomes Gary York, CEO and Evans Manolis, Senior Consultant Help Lightning as the group discuss the practical considerations of implementing Augmented Reality in Field Service.

The discussion looks at whether Augmented Reality (AR) is set to become a key part of the field service toolkit, how the shift to remote services will change the role of the field service engineer, the importance of effortless when it comes to new technology, how AR can improve multiple facets of field service operations and how it can be implemented effectively within just a matter of months.

Here the group discuss how remote assistance has evolved in terms of approach and the technologies involved and look at the role it is now set to play in the future of field service.

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full length interview plus many, many more in the Field Service New Digital Symposium. If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.

For further information on this topic read the latest exclusive Field Service News white paper that features additional insights on Augmented Reality

Subscribers across all our subscription tiers can currently access this paper instantly by hitting the button below.

If you are yet to subscribe you can join our free-forever subscription tier FSN Standard by hitting the button to access a dedicated registration page that provides you instant access to this white paper PLUS you will also be able to access our monthly selection of premium resources as soon as you are registered.

Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content Help Lightning who may contact you for legitimate business reasons to discuss the content of this white paper, as per the terms and conditions of our privacy policy available here which is in line with GDPR regulations and is an ongoing condition of subscription.

Managing the complexity of a blended workforce

May 05, 2021 • Features • servicepower • Blended Workforce • Managing the Mobile Workforce • Documentaries

Field Service News in Partnership with ServicePower. have produced an exclusive documentary that explores the role of the blended workforce model in field service operations, the challenges in making it work, the significant benefits it can produce...

Is Augmented Reality Set to Become a Key Part of the Field Service Toolkit?

May 04, 2021 • News • Digital Transformation

In the first in a series of excerpts from an exclusive Field Service News white paper published in partnership with Help Lightning, that is exploring the practical questions surrounding Augmented Reality in field service operations we ask whether...

If you would like to read this exclusive paper right away Field Service News

subscribers across all our subscription tiers can currently access this paper instantly by hitting the button below.

If you are yet to subscribe you can join our free-forever subscription tier FSN Standard by hitting the button to access a dedicated registration page that provides you instant access to this white paper PLUS you will also be able to access our monthly selection of premium resources as soon as you are registered.

The idea of remote assistance has been around for a long time. However, the idea of ‘dialling-in’ expertise directly when and where it is needed to provide a blend of hands-on practicality with off-site knowledge is a newer concept, and the ability to do that in an effective manner leveraging Augmented Reality (AR) tools is an approach that still remains on the future road map for many organizations.

If we look back at how remote service could be delivered a decade ago, the conversation was largely embryonic and focused on the potential use of video in remote service delivery. Indeed, even just five years ago, video-based collaboration was still a toolset that was relatively immature. while AR tools designed for field service operations were very much in their earliest iterations. Pioneering solution providers such as Help Lightning were certainly drawing attention at industry-focused conferences, but the technology remained an innovative niche and a glimpse of the future.

Fast forward to 2019, and the number of AR providers in the field had increased significantly, which has driven further innovation and lower price points.

Yet, it was in 2020 that we saw the critical catalyst for adoption in the unexpected shape of the COVID19 pandemic. Across a year, we saw remote service, in general, go from a fringe approach to service delivery primarily leveraged by best-in-class service providers to a fundamental pillar of service operations. Now, as we begin to see the dust settling from such global disruption and we begin to piece together what the new normal of our industry looks like, AR is primed to take its much-anticpated place as table stakes in standard service and maintenance offerings.

As Gary York, CEO, Help Lightning, commented when speaking on the Field Service News Digital Symposium, “the idea has been there for a long time, however, the implementation, and the adoption was slow.”

One reason for this reluctance in terms of adoption, was in many ways, not because the tools weren’t available for field service companies to utilize. Indeed, the tools were increasingly available. However, field service companies were accustomed to sending out technicians to resolve issues in the way they always had done. In many ways, it was the level of innovation that AR promised that held its adoption back. In a mission-critical environment such as field service operations, radical change is not always easy, nor does it come quickly.

While technological revolutions such as mobile and cloud allowed field service organizations to continue working in the same essential model, the adoption of AR opens up the potential of genuinely redefining our fundamental approach to field service. It could also offer the solution to several perennial challenges the field service sector at large faces, including increasing first-time fix and technician utilization rates and being the key to mitigating the impact of a looming ageing workforce crisis.

"We’ve had a customer who when the pandemic hit couldn’t send their technicians into their customers’ homes. Within a week they brought Help Lightning on board and trained over 3000 field technicians and started providing their services virtually, almost overnight..."

It should also be noted that while the progression from audio-only, to video calls to AR may on the surface seem like a linear progression, the truth is that while video collaboration seems very much like an intermediary step on the journey to effective remote service delivery, it was merely an initial tentative first step forward on this path. AR however, is a giant leap into an entirely new way of working.

As York explains, “the Augmented Reality capabilities that we have today, this model of virtual presence where the expert is virtually present within the space allows for true interaction. The technology makes it more natural for an expert to be there, as if they’re standing next to you helping you solve your problems.”

In essence, this is at the heart of why this new iteration of remote service is such a significant evolution. Such interaction is one of the most critical aspects as the models and mechanisms for interaction have gotten so much better with the virtual presence capabilities offered by tools such as Help Lightning. Alongside this, additional tools within modern AR solutions around illustration and collaboration over documents, photos, and live video stream mean that issue resolution is increased significantly.

Of course, it is essential also to have a robust technology infrastructure in our increasingly digital world. This is one of the key reasons why the increased focus on AR providers designing tools specifically dedicated to the field service sector is critical.

Such AR solutions are designed with an understanding of the demands of field service and are tools which are fine-tuned to support the service organizations. The realization of all of these factors has led to substantial changes in how field service companies have been able to deliver their services remotely.

Within ten years, AR has evolved from being seen as an experiment with exciting potential to now being a commercially viable solution, production-ready, field-tested and ready to quickly roll out globally – as was demonstrated often in the last twelve months as companies were forced to embrace innovation in the face of adversity.

As York outlines, “We’ve had a customer who when the pandemic hit couldn’t send their technicians into their customers’ homes. Within a week they brought Help Lightning on board and trained over 3000 field technicians and started providing their services virtually, almost overnight. These tools are easy to ramp up easy to roll out and can be valuable in your first week.”

So AR, the long-awaited key technology in the field-service toolkit of the future, is here. In the following sections, we will lift the lid and look under the bonnet to see how it is being used today.

If you would like to read this exclusive paper right away Field Service News subscribers across all our subscription tiers can currently access this paper instantly by hitting the button below.

If you are yet to subscribe you can join our free-forever subscription tier FSN Standard by hitting the button to access a dedicated registration page that provides you instant access to this white paper PLUS you will also be able to access our monthly selection of premium resources as soon as you are registered.

The processes and technologies needed to make the many moving parts of a blended workforce work

May 03, 2021 • Features • Blended Workforce • electrolux • Steve Zannos • Managing the Mobile Workforce

As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector run in partnership with ServicePower, Kris Oldland, Editor in Chief spoke with Steve Zannos Sr. Director, Service...

New Exclusive White Paper Announced: A Practical Exploration of Existing Usage of Augmented Reality in Field Service

Apr 30, 2021 • News • Digital Transformation

The field service sector took a massive step towards the widespread adoption of remote services in 2020. This was, of course, primarily driven by necessity as we adapted and overcame the challenges of global lockdowns. Indeed, at the end of 2020, Field Service News Research revealed that over three quarters of field service companies could now offer some form of remote service.

However, further studies from Field Service News Research also outlined that while the concept of delivering remote service had become commonplace since the pandemic, the tools being used to do so were varied. Less than a fifth of companies2 were employing more sophisticated tools such as Augmented Reality (AR) for remote service delivery.

As we explored in a previous Field Service News white paper, this rapid acceptance of remote service as a valid mechanism for service delivery, combined with the current relatively low adoption of sophisticated tools has created a clear window of opportunity to gain a competitive advantage within their field for those companies who can embrace these tools which can not only yield significant operational benefits but also drive major customer satisfaction improvements as well.

Having explored much of the theory and strategy across a series of White Papers and Research Studies (FSN Premium and Elite subscribers can access all these and more here) across the last six months in this brand new paper, we are shifting our focus from the theoretical to the practical.

Across the following weeks will be publishing a series of excerpts from this exclusive new paper where we shall be be exploring how field service companies are leveraging AR within field service environments today.

The purpose of this series is to distil some of the essential learnings from those who have direct experience of AR in field service to help identify the drivers, best practices and use cases of deploying AR solutions in a field service operation.

To achieve this, we have conducted detailed interviews with one of the pioneers and a true industry leader in this field, Help Lightning, as well as hearing directly from Revolution Retail Systems, a company that has not only adopted the technology but has been able to do so effectively, efficiently and in just a matter of months.

We will be exploring how they have seen huge benefits to both their productivity and also customer satisfaction levels and learning directly from their experience in this area.

As part of our research for this paper, we conducted detailed interviews with Gary York, CEO and Evans Manolis, Senior Consultant of Help Lightning, to understand the technology’s evolution. Separately we also interviewed Clay Barker, Director, Service and Support, Revolution Retail Systems.

If you are an FSN Premium or Elite member, you can see these interviews in full at www.fieldservicenes.com/symposium.

For those on our free-forever FSN Standard subscription tier; you will also find excerpts of these interviews on our free-to-air content, so be sure to check out www.fieldservicenews.com to look for these.

If you would like to read this exclusive paper right away Field Service News

subscribers across all our subscription tiers can currently access this paper instantly by hitting the button below.

If you are yet to subscribe you can join our free-forever subscription tier FSN Standard by hitting the button to access a dedicated registration page that provides you instant access to this white paper PLUS you will also be able to access our monthly selection of premium resources as soon as you are registered.

Managing the complexities of the blended workforce

Apr 30, 2021 • Features • servicepower • Blended Workforce • Managing the Mobile Workforce

In the penultimate feature in our series of our excerpts from a new and exclusive Field Service News Essential Guide published in partnership with ServicePower we discuss how field service companies are able to overcome the many complexities fo the...

As any field service management professional will attest, Field Service is a complex process with many, many moving parts. Adding in additional workforces into this mix will undoubtedly add further complexity. However, these challenges can be met by harnessing technology, technology that is built with such difficulties in mind.

Any service director reading this guide will know that making field service operations run smoothly can be a challenge at the best of times.

Field service involves a lot of moving parts to manage and from a systems perspective introducing the added complexity of multiple external workforces could seem almost unmanageable for many organisations. Yet, for those who do manage to implement the blended workforce model successfully, as we have seen there are significant benefits.

So how do these companies bring everything together in a way that makes the model not only manageable but also that affords the clear and transparent communications across the blended network that we saw was so critical in the previous chapter?

A large factor in the success of these organisations is having the right systems in place to ensure visibility across the whole work-cycle.

“It is imperative to make the investment in software to have that what I refer to as a communication hub that sits in the middle. For us, we utilize ServicePower to achieve that,” explains Steve Zannos, Senior Director Service Delivery, Electrolux.

“That is our communication hub between Electrolux and our independent service network It’s our way to communicate the need for work when a consumer calls us; it’s their way to share their calendar and availability with us.

It’s our way to say, ‘we’ve selected you, here’s your dispatch, and it’s their way to communicate back to us in terms of statuses throughout the job to give us the visibility we need.

“The complexities are centred around this hub that sits in the middle of all other systems. We have the CRM as a manufacturer where we’re taking calls and documenting them so there has to not only be the connection between Electrolux and our service network, but also between our CRM and ServicePower as well.

“Additionally, most of our independent service providers have some type of business management software (BMS) that they’re using. So they’re not, going directly into ServicePower, they’re using their system, and their system is then speaking with ServicePower.

“There are a lot of moving pieces in that communication, which have to be connected so the puzzle pieces fit perfectly.

“Another area we’ve begun to look at is what I call the ‘pizza tracker’. I call it this because it’s unbelievable that I know when Domino’s will come to my house.

Yet, still, I don’t know when a technician is going to come to my house. As we’ve started to get better at communicating to our customers, we’ve realized we need to do a better job integrating with our third-party service network as well so we know exactly what’s going on at all times.

“We had an extensive effort to make sure that mapping between ServicePower and the individual BMS systems that our service network use. We tackled the top service partners and we’ve remapped everything to make sure that all those connections are right. Now for the majority of the service that we run through the independent network, our statusing is just as timely as we get from our factory service team.

“We are now so comfortable and confident communicating this that we started to create a service portal for our consumers. Initially, we only provided that for our factory service team. Now we’ve got it open to all of our independent service providers because we’ve gotten that much better at knowing statuses and being able to communicate and work through the process.

“That is a critical piece of the blended workforce model. It is crucial to ensure you have that communication and that visibility, because when a consumer calls, they don’t want to know that you have to talk to someone else and it could take twenty-four or forty-eight hours to find out what’s going on with your job. Using ServicePower, we’re able to look at an individual job case and see that an independent service provider, has had an open call longer than expected.

“That type of visibility and communication is mission-critical when working with a third party network to make sure that you’re in sync, and we all know what’s going on. Then we can speak in one voice to the consumer.”

"We’ve provided a very simple way for the third-party service provider to status the job, so they can communicate whether they’re on route or if parts are on order, so the job is delayed. We’ve then integrated that job status application directly with our consumer portal application. Therefore, as soon as the third-party service provider updates that status, the consumer gets notified immediately."

- Samir Gulati, ServicePower

This ability to speak in one, consistent voice to the customer is not only best-practice, in today’s increasingly customer-centric world; it is becoming essential. Delivering consistently great service can be the difference between engendering customer loyalty or seeing your customer base walk away to your competition.

“In today’s environment, consumers are very demanding,” explains Samir Gulati, Chief Marketing and Product Officer, ServicePower.

“If you don’t give them job visibility, they’re just going to drop you. However, this is where technology can help.

“In our platform, we’ve provided a very simple way for the third-party service provider to status the job, so they can communicate whether they’re on route or if parts are on order, so the job is delayed. We’ve then integrated that job status application directly with our consumer portal application. Therefore, as soon as the third-party service provider updates that status, the consumer gets notified immediately.

“Also, many third-party service providers may not be able to provide their technicians’ GPS coordinates, because they don’t have that level of sophistication so instead they will update the ETA status of their job.

As an example, let’s say that they’re expected in a time window from two to four in the afternoon. However, they know that they’re going to be there roughly at 3:30 pm based on their travel schedule.

“They can update that ETA on our portal and a notification will be sent to the customer.

“Technology has gone a long way to providing that visibility and status updates to the consumer. What we’ve also done as a solution provider to the field service sector is we’ve integrated to other third-party systems that service providers use, so our platform can pull that status information and provide it to the consumer.

“Finally, we are building our own application at ServicePower to actually give to the third party service provider to manage their own business. As that application, called ServicePower Hub, gets rolled out in 2021, we will be able to house everybody on the same platform, and job visibility and statuses would become truly seamless.”

For Ideal Boilers, the use of technology is a massively vital cog in the wheel to run a blended workforce seamlessly and in a manner that allows them to meet the service standards they, and their customers demand.

“We heavily use our scheduling system to assist with managing the peaks and troughs, which it does very, very well,”Chris Jessop, Customer Service Director, Ideal Boilers, explains. “We use skill-based algorithms within that process to actually manage the split of the work.

“The key is, it’s got to be agile, there is no point having your own engineers idle and giving work to another organization within the model and by the same token, when you are using other elements of the hybrid workforce, you need to ensure that you’ve got the best and most appropriate skills going to the right party and they’re undertaking the right tasks so that as an organization, you get the best value possible out of the model.”

“The underlying system that we use for the scheduling is ServicePower which has the algorithms built within it.

“When it comes to systems interacting, we don’t insist that the other organizations use the same system as us. However, we are provided with updates, and we have a standard means for those updates to be delivered to us. One potential planned improvement we are currently exploring is whether to use a proprietary tool for providing access for the third parties to give us access to their diary systems so that we can do it via the reverse.

“This would allow us to see when they are available rather than them have to provide us with their availability, which at the moment is done through a mix of email and other interactions with the different organizations to understand that their capacity.

“Ultimately though, you have to have a consistent and robust way of getting the information out of everybody and onto the same system.”

"The key is, it’s got to be agile, there is no point having your own engineers idle and giving work to another organization within the model and by the same token, when you are using other elements of the hybrid workforce, you need to ensure that you’ve got the best and most appropriate skills going to the right party and they’re undertaking the right tasks so that as an organization, you get the best value possible out of the model."

- Chris Jessop, Customer Services Director, Ideal Boilers

Indeed, there are many moving parts, and there can be many disparate systems to connect. However, when it comes to identifying the critical components of any system that a field service company would require to implement a blended workforce model effectively, Gulati believes a series of essential points should be considered.

“For our customers, we give them one platform or one application to manage both their workforces,” explains Gulati.

“Five or ten years ago, most systems were ‘Oh, I’ll deal with your employed workforce, while there is this other system for the third parties. That’s not going to work anymore. It’s got to be one platform, one environment to handle both workforces, that’s important.

“If you are dealing with multiple systems, you will lose job visibility across them and you then you need to build some essential intelligence to be able to route work to one or the other workforce. This layer of intelligence is crucial because bad decisions can get made in the call centre if you do not build that intelligence into the platform.

“You’ve got to have a straightforward way to status your jobs during this process, whether It’s your employed workforce or your third-party technicians.

Remember, field workers, don’t like to be on their mobile devices or their laptops trying to status jobs all the time. You’ve got to make it easy for them if you want them to use the system.

“The fourth thing is that the customer engagement piece is critical. As a service provider, you have to notify the customer and keep them informed all the time.

Hence, you need an engagement platform where the consumer can see the status check with the service provider, and quickly get notified.

“The final element that is absolutely essential is to have the ability to report across your entire business. Our customers are constantly looking to how to optimize their workforces and to do that for the employed, and third-party reporting is critical. Our customers can see their costs and they can see their customer satisfaction rates across both those workforces and make informed decisions for the future.”

Ultimately, the technology is now there to empower field service companies to harness the blended workforce. However, having a system which is specifically designed with all of the added complexities this model entails really is a must if the process is to be truly seamless.

Want to know more?

Field Service News subscribers can access the Essential Guide to the Blended Workforce instantly by clicking the button below:

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free and get instant access to the documentary and other selected resources available on our free forever, FSN Standard subscription tier.

If you hold either a FSN Premium or FSN Elite subscription you can find the full interviews of those service leaders featured in this guide in our Digital Symposium section of the website which is available @ www.fieldservicenews.com/digital-symposium

Data usage note: By accessing this Essential Guide you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, ServicePower who may contact you for legitimate business reasons to discuss the content of this report.

The many moving parts of the blended workforce

Apr 28, 2021 • Features • Samir Gulati • servicepower • Blended Workforce • Managing the Mobile Workforce • Frank Gelbart

As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, Kris Oldland, Editor in Chief spoke with Samir Gulati Chief Marketing and Product Officer and Frank Gelbart, CEO...

The blended workforce relies on genuine partnerships

Apr 26, 2021 • Features • servicepower • Blended Workforce • Managing the Mobile Workforce • Documentaries

Is there a stigma when it comes to using third-party workers for some field service organisations

Apr 23, 2021 • Features • HVAC • Blended Workforce • Managing the Mobile Workforce • Chris Jessop • Ideal Boilers

As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, developed in partnership with ServicePower, Kris Oldland, Editor in Chief spoke with Chris Jessop, Customer...

« 1 ... 5 6 7 8 9 ... 135 »

AUTHOR ARCHIVES: Kris Oldland

About the Author:

Want to know more?

For further information on this topic read the latest exclusive Field Service News white paper that features additional insights on Augmented Reality

Subscribers across all our subscription tiers can currently access this paper instantly by hitting the button below.

Want to know more?

Field Service News subscribers can access the documentary "The Blended Workforce and the New Normal" by clicking the button below:

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free and get instant access to the documentary and other selected resources available on our free forever, FSN Standard subscription tier.

If you hold either a FSN Premium or FSN Elite subscription you can find the full interviews recorded for the documentary in our Digital Symposium section of the website which is available at www.fieldservicenews.com/digital-symposium

If you would like to read this exclusive paper right away Field Service News

subscribers across all our subscription tiers can currently access this paper instantly by hitting the button below.

"We’ve had a customer who when the pandemic hit couldn’t send their technicians into their customers’ homes. Within a week they brought Help Lightning on board and trained over 3000 field technicians and started providing their services virtually, almost overnight..."

If you would like to read this exclusive paper right away Field Service News subscribers across all our subscription tiers can currently access this paper instantly by hitting the button below.

Want to know more?

Field Service News subscribers can access the documentary "The Blended Workforce and the New Normal" by clicking the button below:

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free and get instant access to the documentary and other selected resources available on our free forever, FSN Standard subscription tier.

If you hold either a FSN Premium or FSN Elite subscription you can find the full interview with Zannos in our Digital Symposium section of the website which is available at www.fieldservicenews.com/digital-symposium

If you would like to read this exclusive paper right away Field Service News

subscribers across all our subscription tiers can currently access this paper instantly by hitting the button below.

- Samir Gulati, ServicePower

- Chris Jessop, Customer Services Director, Ideal Boilers

Want to know more?

Field Service News subscribers can access the Essential Guide to the Blended Workforce instantly by clicking the button below:

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free and get instant access to the documentary and other selected resources available on our free forever, FSN Standard subscription tier.

If you hold either a FSN Premium or FSN Elite subscription you can find the full interviews of those service leaders featured in this guide in our Digital Symposium section of the website which is available @ www.fieldservicenews.com/digital-symposium

Further Reading:

Want to know more?

Field Service News subscribers can access the documentary "The Blended Workforce and the New Normal" by clicking the button below:

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free and get instant access to the documentary and other selected resources available on our free forever, FSN Standard subscription tier.

If you hold either a FSN Premium or FSN Elite subscription you can find the full interview with Gulati and Gelbart in our Digital Symposium section of the website which is available at www.fieldservicenews.com/digital-symposium

Want to know more?

Field Service News subscribers can access the documentary "The Blended Workforce and the New Normal" by clicking the button below:

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free and get instant access to the documentary and other selected resources available on our free forever, FSN Standard subscription tier.

If you hold either a FSN Premium or FSN Elite subscription you can find the full interviews recorded for the documentary in our Digital Symposium section of the website which is available at www.fieldservicenews.com/digital-symposium

Want to know more?

Field Service News subscribers can access the documentary "The Blended Workforce and the New Normal" by clicking the button below:

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free and get instant access to the documentary and other selected resources available on our free forever, FSN Standard subscription tier.

If you hold either a FSN Premium or FSN Elite subscription you can find the full interview with Jessop in our Digital Symposium section of the website which is available at www.fieldservicenews.com/digital-symposium

Leave a Reply

Follow Field Service News

Latest from Twitter

From The Archives