Field Service News in partnership with RealWear, and OverIT have worked together to produce a detailed 22 page Essential Guide to Remote Service.

As part of the research into this Essential Guide, Kris Oldland, Editor-in-Chief, Field Service News spoke with Alessandro Borzacchi, Senior Project Manager, Rail Cargo Group about their recent implementation of head-mounted computers and augmented reality-based remote service solution as part of our ongoing series of interview in the Field Service News Digital Symposium.

In this final excerpt from that interview Borzacchi shares his learnings and advice for any organisations looking to follow in RailCargo's footsteps and introduce an Augmented Reality based solution for their field teams.

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Further Reading:

This interview was undertaken as part of our development of our recently published Essential Guide to Remote Service. This guide offers insight into the important considerations field service companies need to be aware of when selecting remote service solutions suitable for their needs.

The guide looks at both the hardware and software considerations as well as containing a case study from Rail Cargo Group's that looks at how they implemented such a solution which has revolutionised their industry.

This essential guide is currently available on our free-forever FSN Standard subscription tier for a limited time as well as being available to our FSN Premium subscribers and our FSN Elite members. If you are on any of these subscription/membership tiers you can access this guide by clicking the button below.

If you are not yet a subscriber, the button will take you to a dedicated registration page for FSN Standard that will give you instant access to this guide as well as access to the other Premium Resources currently available on this tier. 

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