While industry-wide digital transformation was undoubtedly a journey we were already on as a sector, the impact of the pandemic has undoubtedly been an accelerator. To measure just how significant...
Read More
In the previous feature in this series, we have seen widespread adoption of technologies and tools used by field service companies to drive customer satisfaction levels... However, what is the...
Read More
In the previous features in this series, we have seen how the study findings identified the critical importance of CSAT metrics within field service operations. We have also explored the most...
Read More
In the previous feature in this series, we looked at the tools used for capturing CSAT (customer satisfaction) data. However, an equally important element within this equation is when such data...
Read More

The Impact of the Pandemic on Digital Transformation

KPIs - Aug 12, 2021

General Perception of Maturity of Customer-Centric Driven Technologies Amongst Field Service Companies

KPIs - Aug 10, 2021

Tools Used That Can Drive Improvements in Customer Satisfaction

KPIs - Aug 5, 2021

Best-Practices in Collecting Customer Feedback

KPIs - Aug 3, 2021

The Impact of the Pandemic on Digital Transformation

KPIs - Aug 12, 2021
While industry-wide digital transformation was undoubtedly a journey we were already on as a sector, the impact of the pandemic has undoubtedly been an accelerator. To measure...
Read More

General Perception of Maturity of Customer-Centric Driven Technologies Amongst Field Service Companies

KPIs - Aug 10, 2021
In the previous feature in this series, we have seen widespread adoption of technologies and tools used by field service companies to drive customer satisfaction levels... ...
Read More

Tools Used That Can Drive Improvements in Customer Satisfaction

KPIs - Aug 5, 2021
In the previous features in this series, we have seen how the study findings identified the critical importance of CSAT metrics within field service operations. We have also...
Read More

Best-Practices in Collecting Customer Feedback

KPIs - Aug 3, 2021
In the previous feature in this series, we looked at the tools used for capturing CSAT (customer satisfaction) data. However, an equally important element within this equation is...
Read More
4 min read
KPIs - Jul 27, 2021

The Importance of CSAT in Service Growth Strategies

The shift in our industry to Customer Satisfaction (CSAT) metrics becoming viewed as at least as necessary,...
4 min read
HR - Apr 29, 2021

The Processes of Workforce Management Are Strong, but the Tools Need Improvement

As we bring our series of analysis in our exclusive research study run in conjunction with specialist...
4 min read
HR - Apr 27, 2021

Employee Engagement and Staff Loyalty

In the penultimate feature in our series of analysis our exclusive research study run in conjunction with...
5 min read
HR - Apr 22, 2021

The Tools And Processes Being Used For Workforce Management

As we continue the analysis our exclusive research study run in conjunction with specialist workforce...

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