As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, developed in partnership with ServicePower, Kris Oldland, Editor in Chief spoke with Chris Jessop, Customer Service Director, Ideal Boilers

In this excerpt Jessop outlines the systems that Ideal Boilers have in place in order to handle the complexity of working with a blended workforce model across their mission-critical field service operations.

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If you hold either a FSN Premium or FSN Elite subscription you can find the full interview with Jessop in our Digital Symposium section of the website which is available at www.fieldservicenews.com/digital-symposium

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