White Paper: How do large Field Service companies gain competitive advantage?
Jan 18, 2015 • Features • resources • White Paper • White Papers & eBooks • exel • Software and Apps • software and apps
Resource Type: White Paper
Published by: Exel Computer Systems
Title: How do large Field Service companies gain competitive advantage?
About: Published by UK service management software and ERP provider Exel Computer Systems this white paper looks at some of the challenges that companies can face as their mobile workforce grows to significant size. Concisely written this white paper raises some interesting questions and provides some good advice both for companies with a large mobile workforce as well as those who foresee their organisation and thus their mobile workforce expanding in due course.
Download: Download the white paper by clicking here
Overview:
The adoption of best practices now may mean your company can both potentially avoid such issues as you grow and also enable you to grow your organisation faster.
Understanding these challenges and how to minimise their impact on your business operations is of course important for those field service managers and directors working for larger enterprises, however, it is also important for those managing smaller and medium businesses (particularly those with aspirations of growth) as the adoption of best practices now may mean your company can both potentially avoid such issues as you grow and also enable you to grow your organisation faster.
This white paper from Exel Computer Systems addresses some of these issues and offers some great insight into how to overcome them.
Topics include:
The need for clarity of data within larger field service organisation…
The larger the service team, the more data there is to be potentially collected and analysed by more people across the business. It is here that the often-overlooked area of reporting offers real competitive advantage.
The company which can quickly access its information in appropriate real-time, flexible formats, from multiple points across the business (from the board room to dispatch room) and, most importantly, which can also trust that information, has a real advantage over the company reliant on inflexible reports only accessible and understandable by a limited number of people within the organisation.
Not only is the former company able to be more responsive and agile at an individual job/asset level, it has the potential to be so at a strategic level by being able to analyse and spot any emerging trends and react accordingly.
Maximising customer facing time
Another challenge facing large service teams centres around maximising customer facing time by intelligently scheduling the best use of each engineer. [quote float="right"]As the size of the team increases, there is the potential to treat each engineer according to more generic rules which may work better some times and less well at others.
In smaller service teams, there are less engineers to manage and it is inherently easier to optimise their use. As the size of the team increases, there is the potential to treat each engineer according to more generic rules which may work better some times and less well at others.
When a company has an FSM system that provides the visibility and accuracy of data described above, each engineer can be treated on an individual basis by the user utilising the knowledge and data held within the system. Not only does this potentially increase the quantity of jobs achieved over a given time period, it also potentially increases the quality of customer service as the customer will invariably get a quicker response.
Greatly increased risk of stock obsolescence
If successfully done, local suppliers can either work on an agile basis and replenish individual vehicles as and when required
If successfully done, local suppliers can either work on an agile basis and replenish individual vehicles as and when required, or even arrange to deliver to a customer site to coincide with an engineer visit.
Improving diagnostics, remote repair and self repair
For some companies where downtime of an asset can be measured in thousands or tens of thousands of pounds per minute, this is an advantage offering huge potential savings.
For some companies where downtime of an asset can be measured in thousands or tens of thousands of pounds per minute, this is an advantage offering huge potential savings.
Download your copy of this white paper now!
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