Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Hilbrand Rustema, Managing Director and Founder of Noventum to discuss the findings of Noventum's Remote Service Delivery Benchmarking study.
During the discussion, Rustema outlines the key data trends that emerged within their study as well as offering his deep-level insight into the meta-trends of field service and how these have shifted dramatically in recent times.
In this excerpt from that discussion, the two explore how the dual innovations of remote service delivery and outcome-based services are beginning to dovetail within the emerging new-normal of field service.
Find out more about this study and the work Noventum undertake @ www.noventum.eu
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We would also point you to the excellent Service Centricity Playbook that is available over at Noventum Service Management's site which you can access on @ https://www.noventum.eu/the-service-centricity-playbook
Further Reading:
- Read more exclusive Field Service News content from Hilbrand and the team at Noventum @ https://www.fieldservicenews.com/hs-search-results?term=Noventum
- Read more about Digital Transformation @https://www.fieldservicenews.com/blog/tag/digital-transformation
- Follow Noventum Service Management on Twitter @ https://twitter.com/ByNoventum
- Read more research-based content dedicated to the field service sector @ https://research.fieldservicenews.com/
- Connect with Hilbrand Rustem on LinkedIn @ https://www.linkedin.com/in/hilbrandrustema/
Field Service News is published by 1927 Media Ltd, an independent publisher whose sole focus is on the field service sector. As such our entire resources are focused on helping drive the field service sector forwards and aiming to best serve our industry through honest, incisive and innovative media coverage of the global field service sector.
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