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New and extended business modules for customer experience management software include configurable self-help portals, enhanced field service technician mobility applications, real-time integration with Microsoft Dynamics AX, and dynamic field scheduling with optimisation 

Vertical Solutions, Inc. (VSI), the developer of customer experience management software solutions,announces new business modules for field service solution VServiceManagement™.

Modules include self-service supply chain portals, a multi device field technician app that includes Android and iOS apps for field service management, a routing and scheduling optimiser, and a robust Microsoft Dynamics AX API. These modules are integrated in the cloud version of the field service management software, and also are available for on-premise installations.

• MyServicePortal™ enables external partners and customers across the service supply chain to schedule, monitor, and manage their service experience via a secure, online portal. This self-help portal experience offers real-time configurable dashboards, appointment scheduling, service history, and parts orders. All service-related information is available via any device, at any time.  
• FieldCom™ is a highly configurable online/offline mobility application for field service organisations. Field technicians can access current assignments, view inventory levels, access knowledge articles, create parts orders, view their KPIs, and more while posting their labor, parts, and expenses. Additional functions such as signature capture, payment processing, and bar code scanning are also now available. Featuring online and offline capability, FieldCom supports iOS, Android, and Windows-based smartphones, tablets, and notebook devices.
• VSchedulerTMdelivers dynamic optimised field scheduling, mapping, and routing. Field technician scheduling can incorporate skills, service level agreements (SLAs), travel times, inventory availability, shift patterns, and more. When variables change, VScheduler suggests the most efficient and cost-effective route and schedule for each field tech, with auto-updating when variables change. Further, integration with leading GPS/telematics providers allows for geo-fencing and automated alerts throughout the scheduling process, enabling a pleasant (or satisfying)  customer experience.
• VSM-Connector™ offers real-time integration with Microsoft Dynamics AX, using direct web services. The Certified for Microsoft Dynamics (CfMD) integration enables companies to benefit from the native business logic and workflows of each system, yet share all service information that has financial implications – including entitlements, incurred costs, inventory, and invoicing – in real time.

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