In the final excerpt from this exclusive Field Service News Digital Symposium Presentation we look at how SPACE1's clever use of Artificial Intellignece could rapidly spped up the time it takes to get field service technicians out of the classroom...
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Aug 17, 2020 • Features • Augmented Reality • Remote Assistance • OverIT • Managing the Mobile Workforce • Space1 • Field Service News Digital Symposium
In the final excerpt from this exclusive Field Service News Digital Symposium Presentation we look at how SPACE1's clever use of Artificial Intellignece could rapidly spped up the time it takes to get field service technicians out of the classroom and into the field...
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One of the things that really stood out of the recent Field Service News Digital Symposium Presentation from Space1 was towards the end of the presentation when Francesco Benvenuto, who was displaying the solution outlined a function that really showcased the power of Artificial Intelligence
During the live presentation Benvenuto outlined how the embedded Artificial Intelligence, was able to pick out and build a transcription of a video.
However, what was a massive additional benefit demonstrated was SPACE1’s ability to also translate that transcription into a different language.
"With Space1, we provide the automatic digitilisation of content that has been captured and enhanced by the artificial intelligence algorithm..."
-Francescon Benvenuto, OverIT
This allows for training documentation to be captured in real time and in-situ and then almost instantly that training material can be available in different regions globally. For any global enterprise working across different international markets, this has the potential to be a huge plus.
“With Space1, we provide the automatic digitilisation of content that has been captured and enhanced by the artificial intelligence algorithm. As we have many clients who are working globally, the idea is to allow them to acquire data from the technician in a specific language to translate it automatically and to create a new content out of the dialogues, video recordings or any data that we capture. Using AI we can translate automatically and from there create a new digital work instructions, started from the content translated.”
This is perhaps one of the key areas of benefit for tools such as SPACE1 – it allows field service organisations to get their new technicians out of the training room and into the field where they can bring value to the business a lot quicker.
With almost every company in our sector, all around the globe facing their own challenges around an aging workforce, plus the additional challenges of recovering a lot of lost capacity as a result of the lockdowns it is imperative that we reduce the time it takes to get engineers out into the fild – is SPACE1 allowing companies to achieve this?
“We are seeing for many customers that leveraging augmented reality/mixed reality/virtual reality but also the knowledge management they can use just such data to train people in a much faster way so they no longer need to travel to visit other countries to meet new employees to train them in person today, thanks to the collaboration tools. We can do everything remotely. And most of all, we can leverage the technology to share data that were part of previous session. The time spent to train new resources really can be reduced drastically.
Further Reading:
- Read more about Digital Transformation @ www.fieldservicenews.com/blog/tag/digital-transformation
- Read more about Augmented Reality and Remote Services @ www.fieldservicenews.com/hs-search-results?term=Aumented+Reality
- Read exclusive FSN news and features about OverIT & Space1 @ www.fieldservicenews.com/blog/overit
- Find out about the Space1 and OverIT solutions @ www.overit.it/
- Request a demo of Space1 @ www.overit.it/en/request-demo/
- Follow OverIT on Twitter @ twitter.com/OverITSpA
- Connect with Francesco Benvenuto on LinkedIN @ www.linkedin.com/in/benvenutofrancesco/
Aug 10, 2020 • Features • Augmented Reality • Remote Assistance • Digital Transformation • Smart Glasses • OverIT • Space1 • Field Service News Digital Symposium • realware
One of the things that has often been suggested as a potential barrier to the adoption of augmented reality in field service has been the reliance on additional hardware. Indeed, during a recent presentation on the Field Service News Digital...
One of the things that has often been suggested as a potential barrier to the adoption of augmented reality in field service has been the reliance on additional hardware. Indeed, during a recent presentation on the Field Service News Digital Symposium demonstrating OverIT's Space1 Augmented Reality solution for field service workers, a slick video showed the potential use of the tool, with transportation workers using a real ware head-mounted computer...
Would You Like to Know More? www.fieldservicenews.com subscribers can access the full presentation by clicking the button below. If you are yet to subscribe the button below will take you to our subscription page, where you can see the range of subscription options available.
Sponsored by:
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While the technology is a fantastic device, it is, as are all such devices an additional expense. Of course, the ability of an engineer to work hands-free is hugely valuable. But at a time when we are looking at an ongoing and unprecedented global economic downturn, many field service organizations may be looking at such additional costs as a barrier to adoption. This may even be the case even though such solutions could become essential in a world where remote assistance is becoming increasingly important.
So is that a requirement for the Space1 solution to be utilized in the field? Does it require a head-mounted computer or smart glasses? Does the solution have to run on a real ware device, or is it device agnostic?
"We typically support any hardware that it's available on the market, and most of all, we support our customers in finding the device that will work best for them..."
- Francesco Benvenuto, OverIT
"In space one, we are agnostic in terms of hardware," explained Francesco Benvunto of OverIT during the Q&A section of the presentation.
"We typically support any hardware that it's available on the market, and most of all, we support our customers in finding the device that will work best for them. This ranges from tablets and mobile phones to devices like the real wear head-mounted device and even more immersive tools such as Hololens. We are totally agnostic.
Of course, another big question around hands-free devices is just how easily they can respond to voice commands. In the demonstration provided by Space1, for example, the worker was in a busy rail depot where one would imagine there could be a significant amount of background noise.
In such environments, noise cancellation and the ability for the device to read and respond to aural commands effectively is crucial to whether it is fit-for-purpose. One question field service organizations must consider when exploring such solutions is the effectiveness of the solutions ability to operate in such environments - and is that a hardware or software consideration?
"It's both on the hardware and the on the software," explained Benvenuto.
"We have optimized our solution to work in the best possible way with various hardware. We have so many customers all over the world that are; you know that have those requirements in that they want to allow a technician to work in places where there's a lot of noise. So noise cancellation that is a vital part of the solution.
"Everyone can calibrate the solution for working in such environments. We are also readily available to allow customers to try the solution and to demonstrate the capabilities."
Further Reading:
- Read more about Digital Transformation @ www.fieldservicenews.com/blog/tag/digital-transformation
- Read more about Augmented Reality and Remote Services @ www.fieldservicenews.com/hs-search-results?term=Aumented+Reality
- Read exclusive FSN news and features about OverIT & Space1 @ www.fieldservicenews.com/blog/overit
- Find out about the Space1 and OverIT solutions @ www.overit.it/
- Request a demo of Space1 @ www.overit.it/en/request-demo/
- Follow OverIT on Twitter @ twitter.com/OverITSpA
- Connect with Francesco Benvenuto on LinkedIN @ www.linkedin.com/in/benvenutofrancesco/
Aug 03, 2020 • Features • Augmented Reality • Remote Assistance • Digital Transformation • OverIT • Space1 • Field Service News Digital Symposium • low bandwidth
One of the things that is often questioned about the suitability of augmented reality as part of the field service delivery tool kit is whether it is able to operate on lower bandwidths. This is because by default field service doesn't only occur in...
One of the things that is often questioned about the suitability of augmented reality as part of the field service delivery tool kit is whether it is able to operate on lower bandwidths. This is because by default field service doesn't only occur in areas of strong coverage such as cities and towns...
Would You Like to Know More? www.fieldservicenews.com subscribers can access the full presentation by clicking the button below. If you are yet to subscribe the button below will take you to our subscription page, where you can see the range of subscription options available.
Sponsored by:
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Low bandwidth is a major issue particularly for organisations in sectors such as oil and gas, transportation or utilities who often work in remote locations. Ironically, it is also the harder to get to locations, where bandwidth could be restricted that augmented reality is needed the most.
Therefore, when OverIT's Francesco Benvenuto presented the latest updates to their augmented reality tool SPACE1 the importance of an inclusion of a low-bandwidth mode was a crucial element that caught the eye of host Kris Oldland, Editor-in-Chief, Field Service News.
"Basically, there are so many solutions in the market and this is where we can differentiate ourselves from others," commented Benvenuto.
"Since we [OverIT] are coming from the field service management industry, we know how important it is for technicians to be able to operate in a location where there's a bad connection. For this reason, we have implemented the low bandwidth mode where we are able to bring the resolution to 640 by 480 pixels so we can guarantee a good quality of the streaming. We also reducing the frames per second to two values that are ranging between 0.5 and three. There are lots of different ways to provide the technicians good audio/media streaming but for sure low bandwidth is among the ones that is really, really important."
"We are working in different industries, energy, utility, oil and gas, where every industry has its own slightly different use cases, we wanted to provide a solution, where we can customize the way that we leverage artificial intelligence..."
While the low-bandwidth mode is a critical component for any AR solution that is targeting the field service sector another of the impressive features of Space1 that was on show during the demonstration was the embedded Artificial Intelligence in the tool.
In a similar way to how a dynamic or optimised scheduling engine learns and improves over time so too does Space1's ability to improve the way it surfaces information in an iterative manner essentially allows it to become an increasingly more powerful tool over time. Essentially, the more it is used the more powerful it becomes.
"In Space1 we provide the ability to train the machine learning techniques," Benvenuto explains.
"This way we can provide even more precise data to the technicians that are that are working out in the field. Since we are working in different industries, energy, utility, oil and gas, where every industry has its own slightly different use cases, we wanted to provide a solution, where we can customize the way that we leverage artificial intelligence.
"From the back-end side of SPACE1, we can set up different values in order to be more precise when it comes to extracting data."
Further Reading:
- Read more about Digital Transformation @ www.fieldservicenews.com/blog/tag/digital-transformation
- Read more about Augmented Reality and Remote Services @ www.fieldservicenews.com/hs-search-results?term=Aumented+Reality
- Read exclusive FSN news and features about OverIT & Space1 @ www.fieldservicenews.com/blog/overit
- Find out about the Space1 and OverIT solutions @ www.overit.it/
- Request a demo of Space1 @ www.overit.it/en/request-demo/
- Follow OverIT on Twitter @ twitter.com/OverITSpA
- Connect with Francesco Benvenuto on LinkedIN @ www.linkedin.com/in/benvenutofrancesco/
Jul 20, 2020 • Features • Augmented Reality • Remote Assistance • Digital Transformation • OverIT • Space1 • Field Service News Digital Symposium
As part of an exclusive Field Service News presentation with the team at Space1 Kris Oldland talks to Francesco Benvenuto of OverIT the creators of Space1 and augmented reality tool designed for field service organisations to find out the difference...
As part of an exclusive Field Service News presentation with the team at Space1 Kris Oldland talks to Francesco Benvenuto of OverIT the creators of Space1 and augmented reality tool designed for field service organisations to find out the difference between Augmented, Merged and Mixed Reality technologies as well as discussing the importance of Artificial Intelligence when it comes to the application of such technologies...
Would You Like to Know More? www.fieldservicenews.com subscribers can access the full presentation by clicking the button below. If you are yet to subscribe the button below will take you to our subscription page, where you can see the range of subscription options available.
Sponsored by:
Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, OverIT, who may contact you for legitimate business reasons to discuss the content of this presentation.
Different Technologies, With Different Applications Within Field Service
When it comes to dialling in the experience required directly to your field service engineers or technicians, we are becoming more familiar with the processes and the technology. However, what can be confusing in identifying the solution your business needs is the various terms which, to the layperson at least, appear to largely to be synonyms. But is this necessarily the case?
"There is a technical difference," explains Francesco Benvenuto, OverIT when this question was put to him during a recent presentation of the Space1 Augmented Reality solution designed by the team behind Field Service Management solution OverIT.
"Augmented reality is a little different from mixed reality and very different from virtual reality. With Space1, we can leverage the three technologies in different application areas.
"Many of our clients are leveraging virtual reality so they can create a reproduction of a real environment giving them the ability to train an employee in safe conditions..."
- Francesco Benvenuto, OverIT
"I would say that today, augmented reality is a technology that is ready to be used in the field for maintenance activities for training also for presenting service related reports. Mixed reality I would say that slightly behind augmented reality in terms of its readiness to be used in the field which is mainly with due to restrictions on the hardware side of the equation.
"When it comes to virtual reality, mostly our clients using VR within Space1 for training, many of our clients are leveraging virtual reality so they can create a reproduction of a real environment giving them the ability to train an employee in safe conditions.
Of course, during the last four months, where we've seen digital transformation accelerate as a result of the pandemic and remote assistance tools have been at the forefront of that. However, before this period, there has always been something of a slight reluctance to fully embrace augmented reality solutions within field service than might have been perhaps anticipated.
There have always been some nagging doubts. It felt there were just a couple of dots that needed to be connected before AR could indeed live up to its potential as a cornerstone of field service delivery technology. For me, one of those critical dots was the knowledge management piece.
This was something that leapt out of the presentation given by Benvenuto and his colleagues. Artificial Intelligence impressively powered the knowledge management aspects of the Space1 solution. As soon as I saw the solution being demonstrated, I could see that indeed, AI was potentially the one tool that could join an awful lot of those dots together.
As Benvenuto said during the Q&A, "we see that artificial intelligence today is making our solution stand out from other products that are available in the market. We are using artificial intelligence because we believe that it's very important. Companies are facing challenges to be able to store such information, and with so many employees are leaving the company, it's often hard to find new workers.
"Also, it's getting harder and harder also due to the complexity of the assets that are being maintained on field to be able to store such data. So knowledge management, artificial intelligence, augmented reality are really key in helping organizations to solve this issue."
Further Reading:
- Read more about Digital Transformation @ www.fieldservicenews.com/blog/tag/digital-transformation
- Read more about Augmented Reality and Remote Services @ www.fieldservicenews.com/hs-search-results?term=Aumented+Reality
- Read exclusive FSN news and features about OverIT & Space1 @ www.fieldservicenews.com/blog/overit
- Find out about the Space1 and OverIT solutions @ www.overit.it/
- Request a demo of Space1 @ www.overit.it/en/request-demo/
- Follow OverIT on Twitter @ twitter.com/OverITSpA
- Connect with Francesco Benvenuto on LinkedIN @ www.linkedin.com/in/benvenutofrancesco/
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