Field Service News | retriever communications

Australian mobile specialist celebrate 20-Year Anniversary

Jan 16, 2017 • News • retriever communications • Software and Apps • software and apps

Late last year Retriever Communications celebrated a 20-Year Anniversary of providing mobile strategies to industrial enterprise with the mobile-first company looking back at two decades of sustainable growth and innovation and putting forward the...

Retriever Communications, a global provider of mobile automation solutions for enterprises in the industrial space, celebrates its 20th anniversary this month. Born from the mobile-first vision of its founder and CEO, Mary Brittain-White, Retriever helped bring field service management into the 21st century with its robust and intuitive mobile applications, while continuing to innovate based on the latest technologies and end-user research.

In some tech hubs of the world, the pursuit of youth and unicorns has overshadowed understanding of what enterprises actually need -Mary Brittain-White, Founder, Mary Brittain-White

"In some tech hubs of the world, the pursuit of youth and unicorns has overshadowed understanding of what enterprises actually need. We built Retriever on the basis of experience, sustainability and understanding of our own and our customers' environments. Retriever's 20th anniversary celebration is a testament that this model works and it is here to stay. There's something to be said for validation and experience," said Mary Brittain-White.

Retriever Communications has been featured by Gartner in its Magic Quadrant, Field Service Management, for the past four years in a row. This year, Retriever was the only vendor in the Quadrant not to lose a single customer over the past year and had the highest customer satisfaction results.

In fact, Retriever's average customer relationship spans more than 10 years. "Our experience and research show that customers want industrial-strength apps that are responsive and robust, not gimmicky. And in addition to developing apps that work well regardless of the connectivity environment, we also take a hands-on approach to service, so our customers know we are always there for them," Mary Brittain-White added.

Retriever serves enterprises in a variety of industries across 3 continents, helping companies streamline their field operations, witnessing increases in productivity of 20-35 percent, improving customer service and cutting IT costs.