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Asolvi, a European leader in field service management solutions, has purchased Purpose Software Ltd, Asolvi's third acquisition in as many years.

Purpose Software is the UK's top supplier of service management software for managed print services (MPS) providers. Together Asolvi and Purpose Software will have more than 900 customers across 30+ countries.

“Following the acquisitions of Tesseract and WS Software in 2016 and 2017 respectively, we are proud to welcome Purpose Software into our growing family,” says Pål M. Rødseth, CEO of Asolvi. “Purpose Software has the leading position in the document management space in the UK while Asolvi occupies a similar position in the Nordics and Continental Europe. We both offer software that generates enormous efficiency and productivity gains for providers of managed print and document services. Having known Michael Burke, CEO of Purpose Software, for years, we all agreed that the two organisations would be much stronger together. We saw an opportunity to pool our resources and knowledge of this industry, empowering the creation of new and improved solutions for MPS providers in the future." 

Purpose Software CEO Michael Burke says, "We are delighted to join Asolvi. We have got to know Asolvi as a competent and dedicated company in the service management space and I am confident that bringing the companies together will benefit our customers going forward. Being part of a larger software group will add strength to the product development that is needed to be a service management solution provider for the future, and I look forward to working closely with the Asolvi team to achieve this." 

The consecutive acquisitions of Tesseract, WS Software and Purpose Software are in line with Asolvi's strategy to become the leading provider of field service management systems for SMEs in Europe. The company has now added Purpose Software's 2Serv and CBS solutions to its broadening product suite, which already includes the world-renowned Evatic, Tesseract and WinServ solutions.Asolvi is a private company owned by the founders, management and Viking Venture.

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Argon Office Systems, one of the Isle of Man’s leading suppliers of IT and Print services, has upgraded its service support capability after installing 2serv, the service management software solution from Purpose Software. 

The new system will enable the organisation to streamline internal workflow processes and deliver an even better level of support to customers operating in the telecommunications, media, healthcare, retail, transport, public, financial services and professional services sectors.

Argon wanted to further increase the efficiency of its service operation after recently achieving a Konica Minolta Business Solutions (UK) 5 Star service accreditation by demonstrating compliance with the highest standards in training, handling of field service calls, service call processing, customer satisfaction.  Konica Minolta recommended Purpose Software, the leading developer of service management solutions for document and managed print services providers.

2serv enables Argon to increase the efficiency of the whole service operation which is responsible for supporting a wide range of technologies from complete IT infastructures through to multifunctional devices, copiers, fax machines and printers along with other paper handling systems such as shredders, binders and laminators.

 

“Purpose Software understood the unique challenges faced by organisations such as Argon and worked closely with our IT team to ensure an incident-free installation process,” commented Iain Fairbairn, Managing Director of Argon. “2serv has increased the efficiency of our service operation and enabled us to integrate our service, stock and accounting functions to provide more proactive support to customers, whether supplying a single toner cartridge or a complete IT infrastructure project.”

2serv provides instant access to real-time data relating to maintenance and support contracts, installed equipment and outstanding service calls.  It also improves the control of parts and consumables whether in the warehouse, at customer sites or carried as car stock by engineers.  Purchase orders are automatically generated to maintain optimum stock levels, eliminate the incidence of double ordering and ensure compliance with customer SLAs.

2serv generates a wide range of reports at the press of a button, enabling decision-making to be improved in every area of the business.  It eliminates the need for staff to manually compile spreadsheet-based reports and provides an efficient way to measure performance against KPIs such as service and profitability at customer, model and device level.

 The installation also includes 2roam which allows field service engineers equipped with tablets, smartphones and other mobile devices to access and update 2serv from any location across the island.

 

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