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Award-winning providers of field service management software, mplsystems, will be exhibiting at the recently rebranded Field Service Management Expo this June on stand N650.

From their intelligent real-time scheduling, parts management and mobile app software, to their service management CRM and contact centre solutions, many top manufacturing and service companies across Europe, have successfully trusted them to transform their efficiency and customer experience.

Recognising that the customer needs to be the focal point of every field service business, mplsystems’ software places customer experience at the centre of its functionality. Via self-service and multi-channel communications, the customer is kept informed and can interact through their channel of choice. With an intelligent scheduling engine, companies are also able to respond to customers more quickly with precise time slots, without sacrificing workforce efficiency.

New technology launch

mplsystems will also be using the expo as the platform to launch their pioneering AESOP scheduling module.

Using the latest genetic algorithms to provide real-time scheduling, this software will ensure that businesses can be responsive to customer requests in real-time, whilst managing changes and delays without compromising on workforce efficiency. This grant funded development builds on mplsystems’ leading dynamic scheduling engine. See how you can better manage the complexity of your field service operations at Stand N650!

 

Presentations and discussions

Throughout the course of the Expo, their CEO, Paul White, will be delivering a talk session on Minimising Downtime, IoT & Proactive Maintenance. Todays’ customers have heightened expectations, in that they expect responsive service and are much less accepting of any unnecessary downtime. This session addresses how organisations can look to adapt from a reactive to proactive and preventative maintenance model. White will also discuss how unforeseen delays, overruns and changes can be best managed in real-time, without adversely impacting service delivery.

Jon Meredith, mplsystems’ Business Development Director, will be delivering a talk session on Delivering Customer Experience in Field Service. Digital connectivity has changed the way customers perceive field service and has raised their expectations of responsiveness, communications and First-Time-Fix rates.

This session will explore how organisations are using self-service and other communication tools to improve Customer Communications. Meredith will also discuss responsiveness to customer requests and how organisations can better manage changes, delays, overruns and precise time slots in real-time, without compromising workforce efficiency.

 

mplsystems will also be taking part in one of the discussion panels during the Expo this year, exploring the topic of the Ageing Workforce. Panellists; Paul White, CEO at mplsystems; Hans van den Heuvel, Operations Director at Canon Europe and Tom Mills, Business & Field Manager at Concept Resourcing, will evaluate the impact of using Artificial Intelligence (AI) to capture and disseminate knowledge, while tracking the evolution of the field service engineer.

Join mplsystems, Field Service News and a number of other key providers to the field service sector on 20 – 22 June at London Excel, to discover the latest field service technology that can transform your scheduling, service efficiency and customer journey, whilst enjoying a packed three days of thought provoking service management discussions.

 

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mplsystems activity overview

• mplsystems | Stand N650
• Talk Session | Minimising Downtime, IoT & Proactive Maintenance | Field Service Theatre | Tuesday 20^th June | 14:10 – 14:40 | Paul White, CEO, mplsystems
• Talk Session | Delivering Customer Experience in Field Service | Field Service Theatre | Wednesday 21^st June | 13:40 – 14:10 | Jon Meredith, Business Development Director, mplsystems
• Panel Discussion | Ageing Workforce | Wednesday 21^st June | 11:00 – 11:30 | Paul White, CEO, mplsystems, Hans van den Heuvel, Operations Director, Canon Europe, Tom Mills, Business & Field Manager, Concept Resourcing[/unordered_list]

 

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