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As we continue our series decoding the language used by rugged hardware manufacturers we turn our attention to one of the most widely cited certifications MIL STD 810G

Almost every rugged device you see will proudly boast the magical code MIL STD 810G somewhere in the specs but what exactly does it mean and why is it just so important?

Well as you may well have guessed MIL STD is actually short for Military Standard (the artwork was probably a give away wasn’t it?) In fact it is an American military standard that although has it’s origins with the US Air Force is now upheld in a tri-service agreement between the US Army, US Navy and US Air force. However, the standard is widely adopted amongst commercial products that need to be able to hold up to rigorous environmental tests.

The G if you were wondering relates to the current revision of the certification document and we have been at G since 2008.

General Program Guidelines

The first part of the MIL-STD-810G is a set of general guidelines that describes management, engineering, and technical roles in the environmental design and test tailoring process.

It focuses on the process of tailoring design and test criteria to the specific environmental conditions an equipment item is likely to encounter during its service life.

Laboratory test methods

The second element of MIL-STD-810G is focussed on the environmental laboratory test methods to be applied using the test tailoring guidelines described outlined in the general program guidelines.

With the exception of Test Method 528 (Mechanical Vibrations of Shipboard Equipment), these methods are not mandatory, but rather the appropriate method is selected and tailored to generate the most relevant test data possible.

Each test method also supports the test engineer by describing preferred laboratory test facilities and methodologies. These environmental management and engineering processes can be of enormous value to generate confidence in the environmental worthiness and overall durability of equipment and material.

 

However, it should be noted that there are always limitations inherent in laboratory testing that make it imperative to use engineering judgment when comparing lab results to how a device may cope in real world environments as in many cases, real-world environmental stresses (both singularly and especially when combined with other stresses) cannot be duplicated practically or reliably in test laboratories.

That said the MIL STD 810G is accepted as a global standard when it comes to the robustness of rugged devices.

The tests themselves are varied across a range of different environmental stresses which include:

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• Temperature ranges
• Shock
• Vibration
• Humidity
• Salt fog
• Explosive atmosphere

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As well as a number of other environmental stresses. However, a device can be tested and certified as MIL STD 810G for each and any of these tests individually and they are not mutually dependant on each other. So for example a device could be tested to MIL STD 810G for shock (test 516) only without having to be able to pass any other MIL STD 810G criteria.

In terms of rugged devices suitable for field service perhaps the most important of these tests (and the most likely you are going to see in manufacturers spec sheets) are Shock, Operating Temperature, and Vibration. There are MIL STD 810G tests for sand and dust ingress as well as contamination by fluids but generally most manufacturers stick with the IP rating system for these areas.

Test 516: Shock

Almost certainly the most widely cited of the MIL STD 810G tests by rugged manufacturers, this test method is often referred to as the “drop” test as it gauges how well a device holds up to impacts while falling from certain heights.

The tests are designed to find out just how much general physical abuse a device can take while in operation and there are eight different procedures to choose from that each use different ways to cause shock or impact but of these the most common is procedure IV.

 

Just how extensive the test is down to a devices weight but generally tablets, phones and laptops all fall into the first category (weights of less than 100 pounds and lengths of less than 91 cm). The devices are dropped from a height of 4ft onto each of it’s six faces 12 edges and 8 corners onto two inches of plywood over concrete (which apparently is the most common surface a device is likely to land on). Testers then visually inspect for damage and determine whether the device still works after each drop.

Tested to. Vs. Engineered to

One problem with MIL STD 810G testing is that it can be very expensive and it’s important to remember that MIL-STD-810 is not a specification per se but a standard. A specification provides for absolute criteria which must be satisfied to “meet the spec”. MIL-STD-810 as a standard provides methods for testing material for use in various environments but provides no absolute environmental limits.

Therefore, some OEMs will skip the whole second part of MIL STD 810G (the actual testing part) yet still claim their devices are engineered to meet MIL STD 810G standards.

Whilst such devices may well be more than capable of surviving the rigours of your field engineers toughest day, the simple fact is that they haven’t been actually tested to do so.

That said most of the dedicated rugged players within the space such as Getac, Panasonic and Xplore et al will all have their own internal testing facilities and will also often engage with a third party to validate their findings.

What MIL STD 810G does do however, particularly when it comes to the ‘drop test’ is give you a base line understanding of what you can expect your field service engineers shiny new tablet etc to withstand.

 

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Next up in our series of reviews of the best devices suitable for field service engineers is Getac’s latest semi-rugged notebook the S410...

What the manufacturers say:

Raising the bar on the semi-rugged notebook class, the new S410 is more rugged, slimmer and lighter than ever before.

The all-new S410 boasts the latest computing innovations, including a significant CPU performance boost, enhanced graphics , and multiple options for greater flexibility. The S410 puts greater power and adaptability into the hands of mobile professionals across a range of industries.

First impressions:

Taking the S410 out of the box the notebook was light, compact looking and with a high build quality.

On boot up the device was quick to launch and I was very soon logged into the local wifi network and impressed with the speed of the connection and the responsiveness and control of the S410.

One thing that immediately struck me was the intelligent design of the built in carry handle which flexes out of the casing in a comfortable manner yet never got in the way when I was actually using the laptop. Although a relatively minor point, it is the close attention to small details such as this that I find are often key markers towards a well thought out device.

Personally, I’ve always found semi-rugged devices an odd corner of the market in terms of form factor and as more and more fully rugged devices become sleeker and consumer devices become more rugged (such as the latest consumer smartphones being IP68) one does wonder if their will be a place in the not so distant future for the semi-rugged market. However, if that is the case and the S410 is indeed part of a dying breed then on initial examination it seems to be a shining example of what semi-rugged is all about.

 

This device will never pass for a consumer notebook, nor does it want to, it’s a device built for business, that means business. Despite shaving off some 15mm in depth off of its predecessor (the S400) the S410 still has a sturdy compactness that has a reassuring, reliable feel to it.

This is a notebook that after an hour or so of getting a feel for it definitely seems suited for a life on the road, if not perhaps the great outdoors - but how do the specs stack up?

Processing power & memory:

In its highest configuration the S410 can certainly pack a punch when it comes to processing power, Top end specs come with an Intel® Core™ i7 vPro™ Technology, Intel® Core™ i7-6600U vPro™ Processor 2.6GHz, Max 3.4GHz, with Intel® Turbo Boost Technology and a 4MB Intel® Smart Cache.

The S410 also can boast up-to 16GB of Ram which would make it a lightning fast device within it’s category.

In short this should be more than enough processing power to really enable most field work to be easily accomplished quickly and efficiently, even with seriously heavy CPU intensive applications such as CAD based applications used in engineering etc.

In terms of storage space the S410 can also be specced up to 1TB so there should be plenty of file space available for even the most heavy duty file capture in the field.

Operating system:

The S410 is a windows machine and operates either on Windows 7 Pro or Windows 10 Pro - although given that the S410 can be configured with a capacitive multi-input touch-screen the better option would likely be 10 Professional which features some useful working functionality such as split screens to help improve workflows.

The Ins & Outs:

As you would expect with a notebook or laptop the S410 come awash with a variety of differing inputs and outputs.

These include:

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• Headphone out/mic-in Combo x 1
• DC in Jack x 1
• USB 3.0 (9-pin) x 3
• USB 2.0 (4-pin) x 1
• LAN (RJ45) x 1
• HDMI x 1

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There are also options for a whole host of additional ports within the configuration specs as well.

Connectivity:

In terms of connectivity the S410’s wifi is powered by an Intel® Dual Band Wireless-AC 8260, 802.11ac which works across both the 2.4Ghz and 5Ghz frequencies -during testing it was on the 5Ghz band and was reaching speeds of 50Mbps although the technology is actually capable of receiving 867Mbps if you can ever find a connection fast enough!

 

The device also comes equipped with Bluetooth 4.2 which again is a solid, secure and fast connection for Bluetooth connections.

Ruggedity:

Being semi-rugged this is of course an area where the S410 is underwhelming compared to many of the devices that we get our HandsOn.

The S410 is tested to withstand 3ft drops to MIL STD 810G standards so it can survive more than the odd knock but it’s IP rating of 51 means that it’s not a device for the outdoors. Only partially protected from dust ingress and whilst it’s officially splash proof you wouldn’t want to risk spilling your morning coffee over it.

One thing in the S410s favour here though is that the device is vibration resistant so would be fine being dashboard mounted for long periods of time.

Battery Life:

Where the S410 does shine is in the battery life department.

The primary battery itself (a Li-Ion battery with 11.1V, 4200mAh) should be able to offer up to 11 hours a day. However, with an optional hot-swappable battery, essentially the device is capable of continuing running perpetually.

Conclusion:

First things first - I like this notebook. I really like it. It is fast, reasonably robust yet reasonably lightweight. Hell I even like the carry handle! And most importantly I can see how this device could easily be used by field based technicians.

However, the facts are that this is not a device for anyone who spends more than a fraction of their day working in an outdoor environment.

 

For those field technicians that work in predominantly outdoor roles, where there is a danger of a device getting wet or dusty then sadly the S410 isn’t for you. However, given the processing power the S410 pack it could handle most applications and for companies whose field technicians work with high technology such as MedTec or IT infrastructure who want a reliable, powerful notebook that can take the odd knock here and there... Perfect.

 

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Xplore Technologies has recently launched the XSLATE R12 detachable rugged tablet PC in the UK and Europe.

Key features include advanced communications capability, and noteworthy is the ease with which it transforms from a tablet, to a notebook or desktop with a keyboard, and back.

Xplore incorporated specific customer feedback into the 12.5” rugged tablet design making it highly suitable as the primary computing device for emergency services, manufacturing, utility, insurance, and construction industry professionals alike.

The XSLATE R12's customer-requested features include antenna pass-through capabilities, an RJ-45 + Serial Port dongle and a Bluetooth-enabled keyboard that magnetically stows on the back of the tablet even when docked. It has an optically bonded 800 Nit "View Anywhere Display". It is also designed to sync with existing back office systems and software to deliver real-time data via multi-authentication access.

Steve Priestley, Xplore Director of Sales, Europe, said: "As well as the technical features, key to its practicality to user groups is the ease with which R12 transforms from a tablet, to a notebook or desktop with a keyboard, and back.”

It’s equipped with pen and touch capabilities, and backed by a Bluetooth-connected keyboard , and the standard hot-swappable battery is critical for long shifts while the large, outdoor-viewable display is protected by Corning Gorilla Glass for damage-resistant, day-and-night viewing.

R12 also features more connectivity options than others in its class, including those antenna pass-through capabilities, an RJ-45 and True Serial port dongle, and a SlateMate barcode reader and HF RFID reader combo. It will also be available with multiple internal configurations, including a 7th generation Intel Core i7 processor with Windows 10 and 6th generation Intel Core i5 with Windows 7, 8.1 or Windows 10. As part of Xplore’s commitment to its customers’ security, the XSLATE R12 enables multi-factor authentication capabilities for enterprise environments through a combination of TPM 2.0, an integrated fingerprint scanner and an optional Smart Card/CAC reader.

 

"The antenna pass-through technology will allow police, fire and ambulance services to prepare and share incident response plans from vehicles, but in the commercial sector the same technology means  organisations of all sizes can to mobilise data in real-time to improve productivity and efficiency of those responsible for assembly, maintenance, logistics, inspection, and testing across many industries, such as manufacturing and utilities,” said Steve Priestley.

The XSLATE R12 is fully supported by a complete line-up of accessories purpose-built to ensure a seamless desktop-to-tablet transition. These include a desktop docking station, Secure Mobile Dock, and Work Anywhere Kit featuring a carrying case and tablet kickstand. This latest addition to Xplore’s line of award-winning tablets coincides with the company’s industry record-setting 20th anniversary as the only OEM to exclusively design and deliver rugged tablets for as long.

 

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As we continue our series evaluating the latest rugged devices to come onto the market we look at Janam’s new entry into the rugged tablet market, the XT2. Traditionally a rugged handheld computer manufacturer, how has their expertise translated into what is arguably their most consumer-looking fully rugged device yet as they step into the increasingly popular form factor of smaller rugged tablets...

What the manufacturers say:

Productivity and resource utilisation are critical to the success of any mobile workforce. Janam’s XT2 rugged touch computer enables mobile employees to work smarter and more efficiently – ultimately improving operating results and increasing customer satisfaction.

Weighing only 10 ounces, the XT2 is smaller, lighter and faster than other rugged mobile computers in its class and equipped with a brilliant 5-inch colour display with Corning® Gorilla® Glass 3. With an impressive smartphone like design, the Android™-powered XT2 is equipped with the latest technological advancements, including 4G LTE wireless connectivity for lightning fast access to voice and data, dual-band 802.11a/b/g/n Wi-Fi and high sensitivity GPS.

The XT2 is a purpose-built device designed to foster more collaboration across mobile workforces. High-performance 1D and 2D barcode scanning, as well as RFID and NFC reading capabilities, ensures organisations can address a full spectrum of data capture needs with one device. Integrated 8.0MP/2.0MP front and rear-facing colour auto-focus cameras enable customers to capture high-resolution photos, signatures and more.

The XT2 is sealed to IP67 standards against dust and immersion in up to 3 feet of water. It can withstand multiple 5’/1.5m drops to concrete per MIL-STD 810G across a wide temperature range.

First impressions:

The last time Field Service News got our HandsOn a device from Janam (The XM5) our one criticism was that whilst the device ticked all of the boxes in terms of relative processing power, ruggedness and functionality, it still had a slight air of yesterday’s device about it.

In fairness, as we pointed out at the time, this was less about the XM5’s profile and more about the form factor itself. It was a great example of a device within the traditional handheld computer form factor, but in an age of tablets and smartphones, the traditional looking handheld, especially fully rugged variants, just look that little bit dated.

Of course, we are firm believers in the ‘fit-for-purpose’ argument and at the end of the day performance is far more critical to a field engineer than simple good looks.

 

That said however, there is also an argument that a device that has more of a ‘consumer feel’ about it is potentially more likely to engender faster adoption rates. Indeed, we have seen a growing trend in recent years for rugged manufacturers to start emulating the sleeker lines of consumer devices where possible as long as they aren’t sacrificing ruggedity.

Gen2Wav and Honeywell have both recently released products that are fine examples of fully rugged devices that do just this and Panasonic’s soon to be launched FZ-F1 will also be in a form factor that is as close to a smartphone as it is a tablet and such devices make a good comparison for the XT2.

The device is lightweight and sleek. Despite being referred to as a rugged touch computer, it has more of a feel of a large smart phone and when we look at it alongside other rugged smartphones, it is a fine example of what can be achieved in terms of a slim and sexy form factor in a rugged device.

Processing power:

The XT2 has a reasonable Quad-core Qualcomm MSM8916 CPU @1.2GHz which whilst not being the fastest on the block (Panasonic’s FZ-N1 runs a Qualcomm® MSM8974AB 2.3GHz Quad Core for example) it is certainly up there with the majority of similar devices within the field.

The XT2 operates on up-to 2GB RAM with 16GB ROM which is somewhere in the middle of the pack and definitely suitable for a number of field service applications - the memory is also expandable via a user accessible Micro SD slot with SD and SDHC support

Operating system:

The XT2 is currently running Android 5 (Lollipop) which is a common standard for industry focussed devices.

Lollipop is now tried and trusted and enterprise secure. There is unlikely to be an issue with any applications devised for it and equally introducing it into the IT mix shouldn’t be too much of a headache in terms of both implementation and a security protocols as the OS has been around for sometime now.

Whilst Android 7.0 is now appearing in the latest consumer handsets and Android 6.0 is now fairly prevalent in the consumer world, in terms of the UX , whilst there is some difference in terms of functionality, visually the difference between Lollipop(5) to Marshmallow (6) is very small.

Therefore, the benefits of Lollipop in terms of stability make sense whilst the fear of the OS taking the shine off the consumerised feel of the XT2 are also minimal.

The Ins & Outs:

Whilst the XT2 doesn’t have the world’s greatest amount of Input/Output options (which is to be expected in a device with such a light footprint) it does include all of the key essentials.

There is a 3.5mm headphone jack, which can be vital when it comes to making audio/video calls whilst in the field, and a USB 2.0 port brings the option for both commonplace universal charging as well as data syncing.

 

Where the XT2 has a distinct advantage over many rugged smartphones/mini tablets that aren’t designed with industry in mind is its inclusion of a dedicated bar-code scanning engine (Zebra SE4710 1D/2D imager) as well as the ability to read all NFC types and RFID tags in the 13.56 MHz range.

Coupled with four programmable power buttons, which are likely best put to use to trigger the barcode scanner and this could be highly advantageous for field engineers whose role includes swapping out a large number of parts.

Connectivity:

In terms of connectivity the XT2 supports Dual-band 802.11a/b/g/n and is Cisco certified which covers most of the available bases and should allow for good Wi-fi connectivity speeds regardless of the signal it is using. In addition to this the XT2’s Wi-fi security protocols are also robust. The device also supports EDGE/GPRS/GSM, WCDMA and LTE for 4G mobile internet.

The XT2 also features Bluetooth 4.0 so can be paired with additional tools in the field including potentially Android Wear based smart watches or glasses as well as a keyboard for data input.

Additionally, the device offers Qualcomm® IZat™: Gen 8 support for three bands concurrently (GPS, BeiDou and GLONASS or Galileo) which can be invaluable in the field both in terms of updating asset information as well as geo-location functionality, to a precise degree.

Ruggedity:

It is when we look at the rugged specs of the XT2 that the device really stands out as a great example of what can be achieved in such a sleek form factor.

The Janam XM5 handheld is a solid, robust device which, with it’s IP rating of 65 is totally impervious to dust and can cope with all but the worst soaking, however, the XT2 pushed the rugged specs even further with an IP rating of 67 meaning not only is it impervious to dust but it is also capable of being fully submersed in water up to 3 feet deep.

 

In terms of drop resistance the device is tested against the standard 1.5 meter MIL-STD 810G drop tests onto concrete from all angles across a wide range of temperature ratings. The fact that it is dropped directly onto concrete, instead of two inches of plywood as required for MIL-STD 810G, also adds further to its rugged credentials.

The XT2 also has an operating temperature range of -20º to 60º C so should be functional in even the most testing environments.

Battery Life:

In terms of battery life the XT2 comes with a 3000mAh battery as standard but with the option to upgrade for a 4000mAh version also available.

Whilst in theory this should be enough to see out most engineers working days and in our own testing the battery lasted a full day with moderate to heavy usage, there is also an extended battery kit available.

Conclusion:

First up the XT2 is a great looking device and it feels good in hand. It’s both lightweight and comfortable and could easily pass for a smartphone at first glance. An important factor in terms of user adoption given the proliferation of the consumerisation of mobile computing today.

In terms of ruggedity, the XT2’s IP rating of 67 is highly impressive and this is a device that would be suited to even the most extreme of field service environments.

 

Although the processing power isn’t quite at the very top end of its category, there is still plenty of power to run the vast majority of apps a field service technician would likely need - it’s certainly no slouch and responded quickly in our own tests.

All in all the XT2 is a fantastic option for any field service technician, it is a lightweight device and the programmable buttons could greatly improve work-flow in some areas. However, the XT2 is especially suited for those field technicians working in an environment where a fully rugged device becomes essential.

 

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Xplore Technologies Corp. (NASDAQ: XPLR) has started its 20 year anniversary celebration.  Since 1996, Xplore Technologies has exclusively engineered and delivered one of the most complete lines of purpose-built rugged tablet technologies on earth...

According to VDC Research, out of all of the mobile computer original equipment manufacturers (OEM) operating today, Xplore, with a UK base in Warwickshire, is the only OEM to have focused on rugged tablets – and only rugged tablets – for 20 years.  This market focus is what has made Xplore a trusted authority in the rugged tablet space.

This unprecedented industry achievement comes on the heels of Xplore’s fifth consecutive year of market-exceeding growth.

“The fact that Xplore is still at the forefront of the turbulent rugged tablet market after 20 years of changing market conditions and a rapidly evolving tech landscape is a true testament to the strength of our company and the value that customers put on the unique mobile computing capabilities only Xplore rugged tablets can provide,” said Mark Holleran, president and COO of Xplore. “Rugged tablets are all we do, and we do it best.”

 

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Rugged comes in many different flavours from Business Rugged to Ultra Rugged. In the latest feature in our Rugged Decoded series Kris Oldland takes a look at each of the main different classes of rugged devices and outlines what level of rugged is right for your field technicians...

As we continue our series looking at the various elements that define what makes a rugged device rugged, and try to decipher what the various alpha numeric codes and other associated technical jargon actually mean in reality, we now turn our attention to perhaps one of the most confusing areas of terminology – namely rugged definitions.

So let’s take a broad look at what exactly companies mean by the terms semi-rugged, business rugged, fully rugged and ultra rugged, highlighting examples of each asset class, and their possible use cases.

Business Rugged:

The business rugged device is the first entry into the rugged sector, although business rugged devices essentially offer little more protection and reliability than a consumer device in protective casings. Generally business rugged devices are designed for travel use, but are not sealed and prepared in the same manner as a semi-rugged or fully rugged device.

A business rugged device will have shock mounted hard disk drives and magnesium casings, to protect them from light drops and knocks but they are not waterproofed and sealed. They can survive a small fall, but not necessarily a drop of greater than 18 inches.

They do, however, tend to have the most flexibility of rugged devices when it comes to style and performance, since a greater range of parts can be used as part of their design. A business rugged device is a generally regarded as being geared towards traveling executives and other people who will be on the road often, but who will not be using their device as part of fieldwork on a regular basis. Therefore business rugged devices are not ideally suited for most field service roles.

Semi-Rugged:

A semi-rugged device is a standard notebook, smartphone or tablet that has been adapted to rugged use.

Semi-rugged devices will have gone through a process known as ruggedization. This will includes giving them a magnesium case, a shock or gel-mounted hard disk drive, and a spill-proof keyboard.

Such devices are able to withstand reasonably high and low temperatures ranges, however they may suffer a decrease in performance in those environments. For example, the gel in the screen might freeze at very cold temperatures, reducing visibility for a short period of time.

Semi-rugged devices are still very good for travel and outdoor use, and are best for people who travel often and need to occasionally work outside, but who don’t want the higher cost of a fully rugged laptop.

Therefore, they can be a good option for field engineers who are largely working in indoor client sites, such as those working in office based maintenance and repair sectors like print services, vending machine repair or IT infrastructure.

Fully Rugged:

A fully rugged device has been designed from the ground up with one overall purpose in mind: to be able to function anywhere, even in outdoor, dusty, or extreme weather conditions.

Each component is carefully weatherproofed and sealed to prevent salt, sand, moisture, or other environmental hazards from affecting it. The screens are specially designed to reduce glare, making it possible to use the device outdoors and in bright sunlight.

These devices can typically withstand freezing temperatures and heat up to 120 degrees Fahrenheit and are able to still function without a significant reduction in operating performance in a greater range of temperatures than a semi-rugged device.

Fully rugged devices will also generally have been tested to MIL STD 801G which will include drop testing across numerous different angles from a set height, which means that the device is capable of withstanding most drops and knocks likely to occur in a a field service engineers day.

Fully rugged devices are ideally suited for field engineers working outdoors and in more challenging environments such as those in utilities, construction, oil and gas or anybody else who is likely to need a computer outside and in an extreme working environment.

Ultra Rugged:

Ultra rugged devices are the most rugged devices available. They are tested to be able to withstand even greater drops, be fully submersible and impervious to dust ingress and are essentially able to operate within the most inhospitable environments on Earth with little to no reduction in operational performance.

Generally for most field service requirements ultra rugged devices are perhaps a touch of overkill as they are generally designed primarily for military use, however, field technicians working in environments such as deserts or at sea including oil rigs might also want the uncompromising reliability that an ultra rugged device can provide.

 

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Rugged computer designer and manufacturer, Getac, today announced the release of its second generation T800 fully rugged tablet -- the T800 8.1.

Its thin and ergonomic design allows greater productivity for mobile field workers and those operating in tight spaces and extreme environments.

It offers best-in-class battery and an optional hot-swappable SnapBack battery for potentially limitless life.

“Getac continues  to push the boundaries for mobile rugged devices and the Getac T800 fully rugged tablet does just that with its improved power efficiency, durability and security options,” says Chris Bye, President of Getac UK.

The new 8.1” touchscreen T800 includes an Intel® ATOM™x7 Quad Core processor, providing improved power efficiency as well as the best battery run-time performance in its class. The tablet also takes advantage of the advanced security solution that’s in-built in Windows 10.

Other features of the T800 include:

• 10 hours of battery life with an additional 10 hours using a hot-swappable SnapBack battery option.
• Additional SnapBack options include a 2-in- 1 SmartCard and RFID/NFC reader, or 2-in-1 SmartCard and magnetic stripe reader.
• Getac’s signature sunlight-readable LumiBond® 2.0 display and a 170-degree screen viewing angle that is large enough to comfortably view documents and complete data entry with minimal scrolling.
• A full HD webcam for video conferencing, an 8MP rear camera with LED flash for crisp images and video, and dual-band 802.11ac Wi-Fi and optional 4G for reliable connectivity. Optional Discrete GPS provides high-performance location awareness.
• Other security features include: TPM 2.0 monitors and protects system start-ups to ensure the device is tamper-free before releasing control to the operating system, while BitLocker protects data at rest, in use and in transit. Multifactor authentication options, such as a SmartCard and RFID reader, work in tandem with Microsoft Windows 10 identity protection features, including Microsoft Passport and Credential Guard for additional protection.
• MIL-STD810G and IP65-certified to survive drops up to six feet, rain, dust, vibrations, shock and extreme temperatures from -14.5 to 50°C (operating temperature) and -40°C to 71°C (storage temperature).

 

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Check out our review of the Getac V110 rugged convertible here 

 

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A staggering 3.1 billion has been spent on fixing or replacing broken gadgets in the last five years, a new UK study has revealed, which whilst focussing on the consumer sector should highlight the fragility of consumer grade devices for field service organisations..

Mobile phones are the item most likely to meet an accidental end, with 8 million of the fragile gadgets damaged in the last five years.

A survey of 2,000 homeowners revealed that, across British households, 5.3 million laptops and PCs and 4.1 million cameras have also fried at the hands of their uncoordinated owners in that time.

Water damage is the greatest phone-killer, accounting for 23 per cent of mobile phone and 7 per cent of laptop claims.

Kat Robinson, Head of TSB Insurance, who commissioned the research, said: "Now more than ever we rely on our gadgets to get through the day, so it’s unfortunate when they are taken out of action unexpectedly.

"The time and expense of dealing with smashed screens, sizzled monitors and defective equipment is a major gripe that many of us are needlessly suffering through because of having no insurance or picking inadequate protection."

 

But the research revealed more unusual ways to destroy your digital appliances. One unlucky respondent had their phone consumed by a hungry horse, while another had it slip out of their hands and into the toilet bowl while trying to take a selfie in the loo.

An over-enthusiastic fan totalled his phone at a football game after Gareth Bale scored the winning goal for Tottenham at White Hart Lane, and another had their TV destroyed when it was struck by lightning.

The study also revealed our typical 'walking wealth' – the cost of the gadgets we carry around with us on a daily basis – at an average of £288 per person.

 

When asked to choose which gadget they consider most precious to them, a third chose their mobile phone, while just over a quarter chose their laptop or PC.

Almost a fifth of mobile users have experienced a smashed or broken screen. In the event of ‘the dreaded drop’, one in ten immediately returned to the provider they were insured with to get the screen fixed, while 6 per cent powered through with a broken display.

 

Kat Robinson, Head of TSB Insurance, continued, "When it comes to insurance, having a flexible policy that works for you can really cut down on the hassle should you ever need to claim.

"Whether you want to protect the bricks and mortar of your home, the contents, or your latest piece of tech, it’s important to pick insurance cover that protects you and adapts to your needs."

 

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As we continue our series of features helping you decode the jargon and terminology of rugged device manufacturers, we turn our attention to one of the most important yet potentially fragile areas of any device, the screen. Kris Oldand takes a look at what some of the key screen technology developments mean exactly when it comes to selecting devices for your field service workers ...

 

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Read more form this series here

 

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We live in the age of the touch-screen. Indeed my own son, who is now an inquisitive three and a half year old with an obsession with the word why, really struggled to understand recently why when he swiped back fore on the TV it didn’t do anything.

In a world of smartphones and tablets touch-screens have become a universally understood means of interacting with a device. Whether it is inputting data or simply navigating through an operating system, I would put a hefty wager on the fact that anyone reading this article is both familiar and comfortable with using a touch-screen device, such is the prevalence of the technology today.

Touch-screens are an important, even critical part of the user experience of almost all modern tablets and smartphones.

Also, amongst handheld computers that for many years were the go to device for field service teams, touch screens are becoming more and more increasingly common, whether combined with a keypad like the more traditional form factor, or on their own as is appearing in new hybrid products such as the Gen2Wave RP1600.

Yet at the same time, the screen is of course the potential Achilles heel and obvious weak spot in a rugged device.

 

The balance therefore between delivering a screen that is sufficiently capable of with standing drops and knocks, whilst maintaining high usability, is absolutely critical for a rugged device.

So lets look at some of the various options you may find in differing rugged devices when it comes to the screen and explore exactly what these options actually mean.

Capacitive vs. Resistive

Almost certainly the biggest debate when it comes to screen choices in rugged devices is whether capacitive or resistive screens are better suited for the task. But what is the difference between the two?

The older of the two technologies is resistive which relies on pressure to register input. This pressure can be applied by your finger, a stylus or any other object - think of the handheld computers that many delivery companies use, often covered in ink because when the original stylus is lost, the delivery driver often just uses a regular pen to collect a signature instead.

Resistive touch screens consist of two flexible layers with an air gap in between and in order for the touch-screen to register input, you must press on the top layer using a small amount of pressure to make contact with the bottom layer. The touch-screen will then register the precise location of the touch.

 

Rather than relying on pressure, capacitive touch-screens instead sense conductivity to register input—usually from the skin on your fingertip but also from dedicated styluses.

Because you don’t need to apply pressure, capacitive touch-screens are more responsive than resistive touch-screens. However, because they work by sensing conductivity, capacitive touch-screens can only be used with objects that have conductive properties, which includes your fingertip (which is ideal), and special styluses designed with a conductive tip.

Initially one of the big advantages of capacitive touch screens was that they enabled multi-finger gestures - perhaps the most obvious example is pinching or stretching a document to zoom in or out. However, resistive touch screens have also supported multi-finger input for about three or four years now also.

The big advantage resistive screens have over their capacitive counterparts is the fact that the operator can still use the devices whilst wearing gloves - as the input is dependent on pressure rather than the electrical current being completed through a conductive material such as a finger.

An additional benefit is that light touch, such as rain landing on the screen, won’t register so the devices are far better to suited to being used in the wet.

Both of these factors are of course particularly useful in a number of field service environments.

However, another key factor for rugged devices is of course reliability and durability and in this respect capacitive touch screens have the advantage - especially in heavy use applications.

Resistive screens can have a tendency to eventually begin to wear down in frequently used areas. Such areas may be prone to becoming faded and may ultimately even become unresponsive.

 

Also in terms of reliability, if a capacitive touch-screen does happen to become pierced or cracked it is still likely to function - think how many times you have seen someone using a smartphone with a cracked screen?

However, a break anywhere on a resistive touch-screen will often mean that it no longer works.

In terms of field service this is a potentially huge advantage for capacitive screens as it allows for a field service technician to continue to utilise their device until they can get the screen repaired.

Going Gorilla...

A special mention here really needs to go to Corning, a specialist materials manufacturer based in New York whose Gorilla brand glass has achieved what very, very few component manufacturers have achieved by becoming a recognised brand beyond the confines of the technologically minded.

Other than chip manufacturer Intel, can you actually think of a component manufacturer with a brand you recognise? Such is the impact that Gorilla Glass has had on smartphone and tablet manufacturing, with devices ranging from Samsung’s latest consumer flagship smartphone the S7 Edge, through to the Motion F5M by Xplore Technologies rugged tablet, proudly declaring their use of the product. In fact Gorilla Glass has been designed into over 4.5Bn devices globally.

The process developed by Corning to create Gorilla Glass is to chemically strengthen the glass through an ion-exchange process that creates a deep compression layer on the surface of the glass substrate and this layer essentially acts as “armour” to reduce the introduction of flaws.

 

Produced in thicknesses ranging from 0.4 mm to 2 mm, Gorilla Glass is positioned as an ideal cover sheet for touch-screens. It’s tough enough to handle the surface pressures intrinsic to these devices, and exceptionally thin to enable more sensitive and accurate responses.

However, a quick look at the spec sheets of some devices at the higher end of the rugged spectrum from the likes of Panasonic, Xplore, Getac, et al, will reveal that Gorilla Glass isn’t quite so frequently used amongst such devices.

One reason for this is that the whole point of Gorilla Glass is that it can deflect impact significantly without breaking and while extreme deflection seems on the surface like a great a great characteristic for rugged devices, once a Gorilla Glass touch panel is installed over an LCD and a point impact occurs, the Gorilla glass deflects and the impact is transferred to the LCD glass which could potentially break, leaving you with a an undamaged sheet of glass covering a no longer working tablet.

Visibility

Finally, whilst the ability to use a touch-screen in various conditions is important, being able to read the screen in direct sunlight is the other significant factor to consider for field service operatives - who will be often working outdoors.

The key terminology here that you will often find listed in the spec list of rugged device is a level of NIT. Basically a NIT is a unit of visible-light  intensity, commonly used to specify the brightness and it is the crucial the number to look for in device specs for devices that are used outdoors.

On average, your general consumer device will offer something between 300 and 400 NITS, which as anyone who will has tried to watch a movie on their iPad (iPad 4 is specced to 364NITS) at the beach will attest is not bright enough to use in direct sunlight. By comparison, the ultra-rugged Xplore XC6 boasts 1300 NITS, whilst Panasonic’s Toughbook 20 and Getac’s V110 convertible laptop both offer 800 NITS, which makes the devices far more usable in the direct sunlight.

 

Also, in addition to improved NIT levels, many rugged manufacturers also offer their own enhancements to improve visibility such as Xplore Technologies’ ‘View Anywhere’, Getac’s ‘sunlight readable technology’, or Juniper Systems’ ‘Sun-to-Shade’ solutions.

Of course, as with all other considerations around device selection for your engineers, an understanding of their workflow and working environment should be considered. Are they likely to be working in direct sunlight for example or are they likely to be wearing work gloves?

Such questions should shape your requirements when it comes to the type of touch-screen you require in your field service engineer’s devices.

 

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