FieldAware, a leader in mobile, cloud-based field service automation solutions, has announced the availability of its Spring product release, the latest software release for its mobile field service management solution.
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May 16, 2016 • Software & Apps • News • FieldAware • Software and Apps
FieldAware, a leader in mobile, cloud-based field service automation solutions, has announced the availability of its Spring product release, the latest software release for its mobile field service management solution.
This release includes integration to leading accounting software packages and moves the solution forward globally with its availability in French language localisation.
“We continue to focus our software releases on bringing additional value to our customers and adding market-driven features and functionality,” said Andy Murphy, director of product development at FieldAware. “Today we are announcing our latest accounting integrations to further strengthen our integration portfolio. This means businesses with established technologies already in place can seamlessly add FieldAware to their current infrastructure with minimal risk and accelerated benefit. In addition, we have quickly reacted to increased international demand by leveraging our agile software to release our first in a series of language localizations.
The integration of FieldAware’s mobile solution with the Sage, Xero and Quickbooks Online and Desktop platforms enables customers to streamline invoicing.
“Integration with best-in-class technology platforms will continue to be a priority for us,” - Lynn Jones, FieldAware
The result should be an improvement in days sales outstanding (DSO) metrics by getting the job billed immediately; and less leakage because nothing falls through the cracks, every part is accounted for and every job is billed, by connecting the job in the field directly with accounting. Integration of FieldAware with a customer’s accounting system also means that new companies, contacts and parts can be created in either system and automatically synced to both platforms.
“Integration with best-in-class technology platforms will continue to be a priority for us,” said Lynn Jones, VP, Marketing at FieldAware. “Integrations like these accounting packages, and our NetSuite and Salesforce.com integrations, help our customers drive their businesses strategically and extend the value of their incumbent systems.”
French is the first language to be released as part of FieldAware’s language localisation and international expansion strategy. Available on both the FieldAware web-based app and mobile app, it allows French-speaking businesses to immediately take advantage of the mobile-first field service offering provided by FieldAware. Additional languages will be added with each new quarterly feature release.
FieldAware’s made for mobile solutions provide field personnel with mobile tools that increase their productivity, generate more revenue and turn customers into brand advocates. Its Web-based back office functions are built on a flexible, cloud-based architecture with unlimited configurable fields that can accommodate virtually any business process.
FieldAware’s solution is integrated with the leading CRM, ERP and accounting systems and easily integrates with a business’s custom back office applications.
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Jan 29, 2016 • News • Mitel • field service • FieldAware • Software and Apps
Service scheduling specialist FieldAware is teaming up with communications company Mitel to offer integrated real-time solutions for field service organisations.
Service scheduling specialist FieldAware is teaming up with communications company Mitel to offer integrated real-time solutions for field service organisations.
FieldAware’s web-based back office functions are built on a flexible, cloud-based architecture with unlimited configurable fields that can accommodate virtually any business process. Mitel's Accelerator initiative has been developed especially for the field service industry. It embeds Mitel's real-time, enterprise-class communications and contact centre capabilities into Field Aware's mobile field service-scheduling software. The integration of location-based technology, CRM tools and real-time communications turn multiple service calls into one, enhancing the customer experience, creating operational efficiencies and providing valuable business intelligence.
“Mitel’s real-time communications technology combined with our field service automation solutions bring service businesses an entirely new way to easily communicate across the organisation and with customers, creating a richer customer experience,” said Charles Jackson, CEO of FieldAware.
“FieldAware has revolutionised how service companies leverage their workforce to better serve customers,” said Joshua Haslett, Vice President and General Manager, Mitel Embedded Communications. “Together, we’re now able to enhance the customer experience through real-time communications, enabling the workflow from the customer service personnel to the field technician delivering first-call resolution which improves overall service.”
By adding the new real-time functionality to the FieldAware solution, customers can:
Manage Work Orders End-to-End: With the estimated-time-of-arrival (ETA) feature, throughout the entire process—from service request to job completion—real-time communications and location technologies are automated to inform the customer of service trigger events (enroute to job, delays, at site, etc.). Service workers simply use their mobile device and tap to connect with staff in the back office to inform them of decisions and speed service delivery. Communications are also automatically entered in contact centre and CRM systems.
Respond Better to Urgent Customer Requests: When an urgent service request is received, the intelligent dispatch capability leverages real-time communications, combined with presence and location functionality, to enable the service business to locate the right service worker, respond to the request quickly and ultimately resolve the issue faster. Communications between the back office, the service worker and the customer provide real-time status updates and all communications automatically become part of the customer record.
Upsell During Service Calls: The find-an-expert feature leverages real-time communications, including voice, messaging and video-calling with presence to enable service workers to communicate with remote sales agents or connect with experts. A sales agent can help the customer make informed purchase decisions on the spot while the expert ensures problems get resolved during the first visit. All communications are documented and captured in the customer’s service record.
The new functionality will be available in the FieldAware solution in Q2 2016.
Field Service News is published by 1927 Media Ltd, an independent publisher whose sole focus is on the field service sector. As such our entire resources are focused on helping drive the field service sector forwards and aiming to best serve our industry through honest, incisive and innovative media coverage of the global field service sector.
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