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Contact information:

Key Contact: Mr. Derek Smallwood
Phone: +44 (0) 7730-897235
Email: enquiries@mobilefieldservicemanagement.com
Web: www.mobilefieldservicemanagement.com

Services Provided by Mobile Field Service Management:

• mobile strategy and roadmap definition
• requirements gathering and business case development
• supplier selection management
• design and delivery of improvement programmes
• project/ programme triage and recovery

About Mobile Field Service Management:

Mobile field service management is an independent consultancy offering impartial advice, expertise and programme delivery capability for organisations seeking to transform or enhance the field service aspects of their business. Mobile Field Service Management can help develop mobile strategies and roadmaps, articulate requirements, build realistic and achievable business cases, and deliver the subsequent service improvement programmes.

We can provide the ‘glue’ to new or faltering improvement and transformation programmes in the mobile service arena.

Contact information: 

Phone: +44 (0) 845 330 6457
Email: enquiries@sgsa.com
Web:  www.sgsa.com 

Services Provided by SGSA:

• Health Checks
• Re-Engineering,
• Strategic Planning
• Service Marketing Programs
• Call Centre and Help Desk Consolidation
• International Support
• Requests for Proposals (RFPs)
• Assistance in Selecting

About SGSA:

SGSA has the expertise, knowledge and tools available to help your support organisation deliver the level of service your customers expect.

Our team of qualified consultants have support industry backgrounds and understand your business. We offer a support centre health check that will enable these practitioners to identify exposures in your support business that left unchanged will impact your customers, company or employees.

Our senior consultants are available to help you implement and manage changes that will help you develop a highly productive support operation achieving superior levels of customer satisfaction and loyalty. The result is an improvement in the levels of service delivered to your customers that establishes a benchmark for your competitors to meet.

SGSA instructors deliver public and private classes developed by Service Strategies Corporation, the Consortium for Service Innovation and Alexander Consulting throughout Europe, the Middle East and Africa.