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Webinar will offer advice on how remote service can be achieved through Microsoft's field service solution...

B2B IT firm DXC.technology will host a webinar in April to help firms work remotely by using Microsoft's Field Service Platform Microsoft Dynamics 365.

Reduce Site Visits with Connected Service, takes place on Thursday 16 April at 1230-1300 GMT and will be presented by Tricia Sinclair, a Microsoft Dynamics 365 Pre-Sales Architect with over 10 years experience in implementing CRM solutions

Attendees will learn how the Microsoft platform can detect and resolve issues remotely and how data can be leveraged from connected devices to establish when a technician visit is necessary.

As Covid-19 impacts service delivery, attendees can expect plenty of value from the webinar. 

Full details of the event are below:

Reduce site visits with Connected Field Service

Thursday 16 April 2020 12:30PM - 13:00PM BST

What it is and how it works

Microsoft Dynamics 365 for Field Service is a complete Field Service Management solution that includes the detection of a field service need, technician scheduling, parts information delivery, and support of field technician interactions including knowledge management and service portals for end-to-end customer service.

Connected Field Service harnesses data from an IoT platform into Microsoft Dynamics 365 for Field Service to help organisations proactively detect, troubleshoot, and resolve issues remotely, dispatching a technician only when necessary.

Learn more in our webinar

Join our 30-minute webinar to find out how you can use Microsoft Dynamics 365 for Field Service along with Connected Field Service to drastically reduce your service costs and improve customer satisfaction.

The webinar will cover how you can:

• Detect and resolve issues remotely, before the customer knows of an issue
• Leverage data from connected devices to send technicians only when necessary
• Improve customer satisfaction with reliable and predictable service delivery
• Service more customers by increasing first-time fix rates
• Meet and exceed SLAs with a 360-degree view of your customer assets.

This webinar is suitable for Operations Managers, Business Analysts, those in Service Delivery, Field Service and Health and Safety roles, IT decision makers and Financial decision makers.

CLICK HERE TO REGISTER FOR THE EVENT.