Bosch Group, a leading global supplier of technology and services, have announced the expansion of its partnership with Avaya to help support Bosch’s digital transformation strategy across its global operations.
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Oct 26, 2017 • News • Avaya • Future of FIeld Service • Klaus Hüftle • Bosch • Digital Transformation
Bosch Group, a leading global supplier of technology and services, have announced the expansion of its partnership with Avaya to help support Bosch’s digital transformation strategy across its global operations.
Avaya Private Cloud Services (APCS) has signed a $60 million agreement with Bosch to provide a range of business communications solutions to 160,000 Bosch associates worldwide.
The five-year deal builds on Avaya’s existing relationship with Bosch and is part of the group’s wider “Next Generation Workplace” project, designed to further support a globally connected and agile workforce. The "Next Generation Workplace" is a long-term project for Bosch that aims to make efficient mobile working even easier for associates. Through the Avaya APCS solution provided, Bosch can reduce total cost of ownership (TCO) for the provision of voice services by as much as 20%.
Avaya will provide a range of private cloud-based voice, contact centre and collaboration services, helping Bosch’s central IT department to roll out standardised solutions to all Bosch group companies worldwide. Avaya’s infrastructure integration solution will also provide enterprise-class assured voice services to Bosch users where they are interfacing through the Skype for Business desktop client.
As a leading Internet of Things (IoT) company, Bosch offers solutions for smart homes, smart cities, connected mobility, and connected manufacturing, delivering innovations for a connected life.
“We have made a major commitment to drive agility by investing in our IT infrastructure. Accordingly, we need trusted partners that can help us deliver on our vision of the “Next Generation Workplace” and deliver the required levels of quality and service to our associates. Avaya’s proven ability to deliver to demanding deadlines, deep knowledge of our business needs and the technical expertise to execute flawlessly makes them a natural choice to be one of those trusted partners. They are helping us to create a global standard solution that will be made available to Bosch’s 440+ subsidiaries and regional companies.” Klaus Hüftle, Senior VP, Bosch GmbH
“This new agreement reflects the confidence and trust that Bosch has built up in Avaya, our capability to deliver on this scale of project, and our ability to create innovative solutions that go beyond our own product space. We are strengthening our relationship with a world-leading technology company, and playing our part in helping Bosch to achieve its digital transformation objectives and empower its workforce. Avaya is proud of the endorsement in us that this agreement reflects and we look forward to working more closely with them over the coming years.” Nidal Abou-Ltaif, President, Avaya International.
The contract with Avaya will also enable Bosch to deliver future innovation, through the introduction of Avaya Breeze applications and Avaya Oceana customer experience solutions.
Avaya Private Cloud Services (APCS) enable companies to create simple, dynamic environments that allow them to roll out new applications and services faster, support new devices, improve application uptime, and gain significantly reduced total cost of ownership (TCO) and better return on investment (ROI).
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Apr 20, 2016 • News • Augmented Reality • Future of FIeld Service • XM reality • Bosch
Swedish firm XMReality work with Bosch Rexroth to pioneer new remote service program that utilises smart glasses and augmented reality...
Swedish firm XMReality work with Bosch Rexroth to pioneer new remote service program that utilises smart glasses and augmented reality...
Augmented reality software and smart glasses from Swedish company XMReality have enabled automation and drive system manufacturer Bosch Rexroth to roll out a new service and support programme with remote assistance.
The first Rexroth solution launched for industrial hydraulics is called Hägglunds InSight Live, the support programme involves the client company’s own maintenance team in carrying out adjustments, troubleshooting and emergency work, with guidance from Bosch Rexroth’s systems specialists back at base.
Using the software from XMReality with an ordinary smartphone, tablet or laptop, along with the optional smart glasses, the local service engineer works directly with one of the in-house experts at Bosch Rexroth.
The system was initially used by Bosch Rexroth in Sweden but is now being rolled out in other selected countries. Potentially, any of Bosch Rexroth’s 375,000 (30k+ employees in Rexroth) personnel worldwide can access the system.
“Bosch Rexroth provides world-class services and we constantly strive to implement new and innovative ways to meet and exceed our customers’ expectations.”
he service expert sees on his screen what the operator sees through the lens. The software transfers video and audio streams between the service expert and the operator with perfect synchronisation, even when the bandwidth is low.
“We are proud of now being classified as an Essential Supplier in Bosch global purchasing system” added XMReality´s CEO Johan Castevall. "This is a confirmation of the importance of our Remote Guidance solution in modern industrial way of work.”
The augmented reality smart glasses from XMReality enable hands-free operation during the interaction with the service experts, but the software can also be used with just an ordinary smartphone.
The service expert sees on his screen what the operator sees through the lens. The software transfers video and audio streams between the service expert and the operator with perfect synchronisation, even when the bandwidth is low.
Gestures, drawings or instructions can be overlaid by the instructor on the live image.
The XMReality software is compatible with Windows and Android operating systems. The optional smart glasses, which enable hands-free operation, can be used with prescription glasses or protective smart glasses.
Their 40° field of vision enables the instructor to see the periphery of the image – augmented reality smart glasses can often only offer 15-30° field of vision.
The smart glasses are powered by the tablet or laptop computer and battery life is usually around two hours, depending on battery size.
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