Nov 18, 2019 •
News •
Artificial intelligence •
future of field service
Customer experience leaders combine technology and services to disrupt the legacy contact centre ecosystem with digital engagement, messaging and AI solutions.
Customer experience leaders combine technology and services to disrupt the legacy contact centre ecosystem with digital engagement, messaging and AI solutions.
Nov 12, 2019 •
Management •
News •
Artificial intelligence •
award •
Software and Apps
ContactEngine, the conversational AI technology used by large corporations to automate customer communications, together with BT’s Enterprise business, wins gold in the category of ‘Use of Technology’ at the UK Customer Experience Awards 2019.
ContactEngine, the conversational AI technology used by large corporations to automate customer communications, together with BT’s Enterprise business, wins gold in the category of ‘Use of Technology’ at the UK Customer Experience Awards 2019.
Nov 08, 2019 •
Management •
News •
Artificial intelligence •
Automation •
future of field service •
Robotics •
Customaer Satisfaction •
Customer Satisfaction and Expectations
In an age of artificial intelligence and automation, new research finds that the ability of workers to improvise and innovate is already underused.
In an age of artificial intelligence and automation, new research finds that the ability of workers to improvise and innovate is already underused.
Oct 31, 2019 •
Features •
Management •
AI •
Artificial intelligence •
Machine Learning •
Titos Anastassacos
Ours is an industry that has always had collaboration at its heart, but today we need to be thinkjing more and more about how humans can be collaborating with Artificial Intelligence and one another. Titos Anastassacos, Managing Partner at Si2...
Ours is an industry that has always had collaboration at its heart, but today we need to be thinkjing more and more about how humans can be collaborating with Artificial Intelligence and one another. Titos Anastassacos, Managing Partner at Si2 Partners, explains more...
Oct 22, 2019 •
Management •
News •
Artificial intelligence •
Future of field servcice •
Customer Satisfaction and Expectations
LivePerson's tool, LiveIntent, measures customer intents, enabling brands to optimise operations and automations for improved customer experiences, firm says.
LivePerson's tool, LiveIntent, measures customer intents, enabling brands to optimise operations and automations for improved customer experiences, firm says.
Oct 15, 2019 •
Software & Apps •
News •
Artificial intelligence •
Teletrac Navman •
appointment
Technology industry veteran to drive product and company innovation.
Technology industry veteran to drive product and company innovation.
Oct 03, 2019 •
Features •
Aftermarket •
Artificial intelligence •
Augmented Reality •
copperberg •
future of field service •
Virtual Reality •
eCommerce •
remote diagnostics
Copperberg’s Thomas Igou outlines the four key technologies that he believes are going to be shaping the future of the aftermarket in the coming years...
Copperberg’s Thomas Igou outlines the four key technologies that he believes are going to be shaping the future of the aftermarket in the coming years...
Sep 24, 2019 •
News •
5G •
Artificial intelligence •
Autonomous cars •
future of field service
A new survey has uncovered the public’s perception towards different modern technologies.
A new survey has uncovered the public’s perception towards different modern technologies.
Sep 20, 2019 •
Features •
Management •
Artificial intelligence •
Nick Frank •
Si2Partners
Whilst there has been a lot of hyperbole around the impact Artificial Intelligence will have on field service operations, Nick Frank points out that it is not the answer to life, the universe and everything and we should understand our own potential...
Whilst there has been a lot of hyperbole around the impact Artificial Intelligence will have on field service operations, Nick Frank points out that it is not the answer to life, the universe and everything and we should understand our own potential use cases before rushing to implement such solutions...
Field Service News is published by 1927 Media Ltd, an independent publisher whose sole focus is on the field service sector. As such our entire resources are focused on helping drive the field service sector forwards and aiming to best serve our industry through honest, incisive and innovative media coverage of the global field service sector.
Leave a Reply