ARCHIVE FOR THE ‘advanced-field-service’ CATEGORY

Resource Type: White Paper
Published by: Advanced Field Solutions
Title:  Which Solution is right for your business: End-to-end or best-of-breed
About: As part of our series exploring end to end field service we are pleased to be able to offer you this excellent white paper published by Advanced Field Service that questions whether an end to end service management solution or best-of –breed solution is the right move for your company.
Download: Download the white paper by clicking here

Overview: As the tough economic environment of recent years starts to recede and a measure of confidence returns to the industry, service organisations are increasingly looking to invest in systems that can help them to make the most of the upturn. Replacing your current service management system is never a decision to be undertaken lightly. However, whether you already have a software solution for service in place or have depended heavily on manual processes such as spreadsheets, making the transition to a more powerful, up-to-date solution with modern functionality such as mobile capabilities can impact your whole service process…for the better. Among the potential benefits to be realised with today’s technology are:

• Full traceability of every job and status change – from job creation through to completion

• Instant access to account information from any location – including order, call, equipment and site history

• Engineers arrive at a job equipped with the right documentation, parts and site history, aware of any customer issues

• Engineers can record time sheets and expenses, download technical documents and equipment lists, and securely capture photos and signatures on-site

• Efficiency increases as engineers can remotely view planned work and close jobs on site, send proactive alerts and deliver automatic status updates to the back office

• Control of stock is improved, with full visibility of parts availability and automatically re-orders

• You deliver great customer service as you offer specific appointment times, bill the customer promptly, maintain a full audit trail and complete work quickly and efficiently

In short, you’ll increase the likelihood of a first-time fix, with improved customer satisfaction while reducing your costs. It’s an attractive prospect. This whitepaper looks at some of the options available to field service organisations as they review the market. It also offers some guidance on selecting your new technology, and outlines a suggested eight-point process.

These eight points are prioritise, requirements, expertise, create a shortlist, integration, planning, support and supplier stability are all discussed in further detail in the white paper.

Advanced Field Service Contact information:

Phone: 0844 815 5504
Email: fieldservice@advancedcomputersoftware.com
Web: www.advancedfieldservice.com

 

---

 

Services Provided by Advanced Field Service:

 

• Scheduling (assisted & fully-automated)
• Call/job management
• Mobile solutions
• Contract management
• Planned preventative maintenance
• Project/installation management
• Job costing
• Accounts integration
• Stock management
• Web-enabled access
• Reporting
• Document management
• Cloud offerings 

 

---

All about Advanced Field Service:

Advanced Field Service is the UK's largest dedicated field service software provider.

Designed to grow with your business, our modular, scalable software supports over 6,500 engineers every day – freeing you to concentrate on delivering exceptional customer service, time again.

Our leading integrated solutions, including Siclops and Service Director, make managing your service business easy – giving you all the tools you’ll ever need to manage your growing business: Call & Scheduling; Contracts; Parts; Mobile; Analytics; and more.

Don’t just take our word for it! Our clients include Bailey Maintenance, Blue Flame Gas, Centrica, Chubb, Costa, Ecowater Systems, Hertel, RSA, Sodexo and Weblight – to name just a few.

 

---

News & Features from Advanced Field Service:

Field Service News Podcast: Episode 6 - What exactly does end-to-end field service mean?

In this edition of the Field Service News podcast we welcome back Paul Sparkes, Business Development Director with Advanced Field Service. as we look back across the findings of our research into the varying types of mobility tools being used in field service today...  Click here to hear the podcast

 

 

 

---

 

Resources From Advanced Field Service:

The Service Managers Handbook

This must-read handbook takes a glimpse at the key areas that all service managers need to address to give your field service organisation the power to evolve from 'field service burnout' to 'best-in-breed'! Click here to download

 

 

 

Whitepaper: From cost centre to profit centre

This must-read free guide uncovers how service organisations can gain an accurate understanding of which areas of your business and client base are the most (and least) profitable. Importantly, it uncovers how to build profitable relationships with your clients - all whilst protecting your valuable bottom line. Click here to read more

 

 

CASE STUDY: Watret turns up the heat with Advanced Field Service

Heating company Watret & Co. takes on an additional 3,000 properties with no increase in workload or staff thanks to Service Director. Click here to read more

 

 

 

CASE STUDY: RSA migrates seamlessly to Siclops with a significant ROI

With managing over 2,000 jobs per day, RSA needed an end-to-end service management system that could handle their growing demands. Siclops fitted the bill with a seamless migration and a significant ROI. Click here to read more

 

 

 

---

 

Videos

Video: Watret & Co.

In this video interview Project Manager, Anthony Watret, explains how Advanced has not only improved efficiency and productivity but also allowed them to grow both their clients and suppliers.

 

Video: SCAN COIN case study

Leading automated coin and bank note processors SCAN COIN has ‘leapt generations’ with Siclops’ powerful and adaptable platform, paying dividends and enabling growth.

 

---

 

Back to Directory Home Page

 

---

 

Back to Field Service Software Directory Page

 

---

 

Back to Home Page