As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector run in partnership with ServicePower, Kris Oldland, Editor in Chief spoke with Steve Zannos Sr. Director, Service Delivery, Electrolux.
In this excerpt the two discus what best-in-class modelling should look like for field service companies who wish to take advantage of the benefits that the blended workforce model can deliver.
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If you hold either a FSN Premium or FSN Elite subscription you can find the full interview with Zannos in our Digital Symposium section of the website which is available at www.fieldservicenews.com/digital-symposium
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