We launched Field Service in 2002 and have been dedicated to supporting the growth of the service industry ever since. What started off as 100 people in a room discussing the future of service has become 500 senior-level service executives being inspired while learning and developing their company as well as their careers.

This December, join 350+ cross-industry service, support and customer success leaders as they come together to build world-class operations. With both tactical and future-facing content, plus a mix of interactive session formats that ensure you learn and network most effectively, you’ll move your projects forward more quickly and cost-effectively. You’ll make connections you can count on when your next service challenges arise, and create a vision for a profitable future that wows your customers. For more information and insights, download our full agenda: bit.ly/2YMJgn9

The 2019 agenda is complete with information on the latest industry trends and topics that will be discussed at the conference. With twice as many sessions, streams and roundtables to choose from than any other service event in Europe, you’ll design an engaging 2-day schedule around your priorities to get you the most ROI.

Here’s The Field Service Europe agenda at a glance:

Day 1: Tuesday, 10 December

• Keynote: Designing A Service Delivery Model That Provides A Best-In-Class Experience
• Panel: Pay-Per-Use, Subscription, And Outcomes Based Service Models: What You Need To Know To Move Into The Next Generation Of Service And Support
• Keynote: End-To-End Spare Parts Supply Chain Optimization To Ensure Faster Delivery
• Panel: Monetizing More Offerings, Creating Value, And Diversifying Revenue Streams To Expand Your Service Business
• Panel: Embracing The Next Phase Of Augmented Reality Technology

Day 2: Wednesday, 11 December

• Keynote: Giving Your Team The Tools To Make Every Customer Contact Special
• Keynote: Heads of Service Mastermind: Secrets To Advancing Your Service Operations From The Leaders In The Industry– By Invite Only
• Keynote: Rebuilding Customer Loyalty And Your Competitive Differentiators In A Saturated, Commoditized Market
• Panel: Successfully Navigating Your Digital Workflow And Partner Ecosystem Transformation
• Panel: Ensuring You Have The Right Culture, Tools, And Training To Recruit And Engage Customer Advisor Technicians

With 60+ speakers from industry-leading companies, the largest speaking faculty in Europe by 3X, Field Service is your best opportunity to learn from your competitors and develop key strategies that will help you have a transformative impact on your organization. Break out of groupthink, or the limited mindset of your industry, and leave the conference with more ideas to move your service organization forward, faster.

Take a look at some of our confirmed speakers to date:

• Grant Walker, Regional CEO, Service – Northern Europe & Middle East, Siemens Gamesa
• Charles Classiot, Head of Maintenance Central Support Agency, Engie Green
• Eric Le Joliff, Vice President, Strategy – Global Field Services, Schneider Electric
• Jean-Pierre Braun, Vice President, Global Field Force, Global Services, Nokia
• Miguel Ángel Hernanz, VP, Head of Global Service Delivery Transformation, Philips
• Henrietta Haavisto, Head of Service Transformation Change Management, Global Maintenance, KONE
• Louise Murton, Head of Operations – Aftersales, Baxi
• Annika Roelofs, Training Department Team Leader, Bentec Drilling & Oilfield Systems
• Sean McBride, Senior Manager, International Technical Support & EU Field Services, Aviat Networks
• Robin Butler, Former Interim Director of Enterprise Field (Engineering) Service, BT

With more private, VIP, executive-level sessions, you’ll join 350+ total attendees from some of the largest European manufacturers and commercial services organizations to small-to-medium sized businesses across all service industries. With 82% of our audience being director-level or above, Field Service ensures the highest quality networking and strategy sharing with your peers. Through our cross-industry approach, you’ll also have access to innovative content to help you solve your biggest challenges.

Here’s a sneak peek at who you’ll be meeting this December:

• ABB
• Abbott Molecular
• Bruker
• Caterpillar
• Centric
• Cepheid
• Heineken
• Honeywell
• Johnson Controls
• Olympus
• Pentair Filtration Solutions
• RedMed SAS
• Roche
• Terex
• Thermo King
• Turbo-Union

About WBR

WBR (Worldwide Business Research) is the world leader in B2B focused conference events. Founded in 1996, the company produces over 100 conferences yearly designed to offer the leaders of emerging and established companies across multiple industries with actionable insights, educational discussions, and networking opportunities to inform and transform how they do business now and in the future. The company also generates custom research to help companies educate the market on the latest developments and best practices.  For more information, please visit https://www.wbresearch.com/ and follow us on Twitter @WBResearch.