Ensuring Field Service Technician and Customer Health & Safety: A Systems Approach

May 25, 2020 • Features • Mize

Mize announce the availability of a new Health Check designed to monitor the health of technicians and protect the safety of end customers.

Developed in response to COVID-19, this application enables organizations to assign service orders based on the health of their technicians.

At the beginning of each day, organizations can use the Health Check feature to collect vital health signs from each individual technician and automatically determine if the technician’s Health Check status is “Fit” or “Unfit”.

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Health Check utilizes an intuitive user interface to capture information including the technician’s temperature and any COVID-19 symptoms the technician may be experiencing that day:

Dry cough
Lost or diminished smell
Sore throat
Weakness
Change in appetite
Difficulty breathing

Technicians receive a Health Check Status of “Fit” if their temperate is normal (96.0 to 98.6 degrees), and they have no symptoms. Otherwise, their status is “Unfit”.

Business Rules allocate and assign service orders based on the technician’s status.

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Key features of the Health Check application include

Automatically allocate and assign Service Orders to Technicians with a Fit status.
Prevent allocation of Service Orders to Technicians with Unfit status
Real time update and notification to dispatch schedule if a previously assigned technician’s status changes to Unfit
Block Technicians with Unfit Status or who have not completed daily Health Check from starting work on a Service Order
Enable Technicians with Fit Status to accept Service Orders from their mobile device
Ability to access additional COVID-19 knowledge resources (e.g., checklists, videos, pdfs., presentations, etc.)
Advanced Search capabilities enable an organization to search Health Check information by date, technician name, symptoms, and temperature

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