AUTHOR ARCHIVES: Mark Brewer

About the Author:

Mark Brewer

Mark Brewer is Global Industry Director - Service Management, IFS

The Three Phases of Zero-Touch Service: Today, Tomorrow, and Years From Now

Jun 15, 2020 • FeaturesMark BrewerRemote AssistanceZero-touchservicemax

Only a few months ago the concept of zero-touch service was a niche within a niche. Today is has proven critical in ensuring continuous service delivery in the light of Covid-19. Mark Brewer, Vice President Service Industries, IFS looks at what this...

Digital Transformation: The Engine Powering our Experience Economy

Jul 30, 2019 • FeaturesManagementMark BrewerDigital TransformationExperience Economyfield servicefield service managementIFSService ManagementCustomer Satisfaction and ExpectationsManaging the Mobile Workforce

In his previous article for Field Service News, Mark Brewer, Global Industry Director, Service Management, IFS introduced the concept of the experience economy, now he outlines why digital transformation is the key to driving it forwards...

One in a million... Make every customer your best customer!

Nov 01, 2018 • Newsdigitalisationfield servicefield service managementIFSService ManagementSoftware and AppsManaging the Mobile Workforce

You know the feeling. Whether it’s a patch of water by your washing machine, or an alert from a failing substation, it’s that sinking certainty that something’s wrong and that you need an expert to fix it. From that moment, everything depends on...

IoT + AR in Field Service: Convergence of the Physical and the Digital

Oct 24, 2018 • FeaturesAugmented RealityConnected Field ServiceFuture of FIeld Servicefuture of field serviceMark BrewerRemote Assistancefield servicefield service managementIFSInternet of ThingsService ManagementManaging the Mobile Workforce

Mark Brewer looks at how and why the two big technologies that are set to alter our industry forever are likely to converge...

Customer engagement: Powering the Experience Economy

Jul 09, 2018 • FeaturesFuture of FIeld ServiceMark BrewerExperience Economyfield servicefield service managementIFSService DesignService EconomyService ManagementCustomer Satisfaction and Expectations

Commerce has successfully transitioned from being based around commodities, then products and finally services. But that is not the end of the evolution as Mark Brewer, Global Industry Director, Service Management, IFS introduces the concept of the...

When Digital Transformation And Customer Expectation Collide: The Field Service Predicament

Jan 31, 2018 • FeaturesFuture of FIeld ServiceMark BrewerDigital TransformationIFSServitizationCustomer Satisfaction and Expectations

Mark Brewer, Global Industry Director for Service Management, IFS explores how service organisations can leverage digital transformation to improve customer service and exceed expectations...

Back To The Future: Field Service Style

Sep 13, 2017 • FeaturesFuture of FIeld ServiceMark BrewerHololensIFS

Today’s technology is becoming more and more like science fiction - but how can we harness it in the field service sector? Mark Brewer, Global Industry Director, IFS gives us the inside scoop on how they are leveraging HoloLens...

Applying the rules of Dr. Stephen Covey to field service transformation

Jul 27, 2017 • FeaturesManagementMark BrewerDr. Stephen CoveyIFS

Mark Brewer, Global Industry Director, IFS discusses how leadership and management guru Covey’s approach can be easily adapted for field service management...

Why the 8 second attention span matters in field service...

Apr 28, 2017 • FeaturesManagementMark Brewerfield serviceIFS

Mark Brewer, Global Industry Director, IFS looks at the changing realities of business and how field service companies must adapt to new expectations...

1 2 »

Leave a Reply

Latest from Twitter

From The Archives