AUTHOR ARCHIVES: Gemma Harding

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7am is the new 8am and Saturday is now a weekday: Customer service predictions for the future

Jun 19, 2017 • FeaturesFuture of FIeld ServiceCALLCAREGemma HardingCustomer Satisfaction and Expectations

The way that customers interact with businesses is far different than it used to be, largely due to rising competition. If people aren’t happy with the way that you speak to them or handle their queries, then they have absolutely no qualms about...

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