Within this series of features, we have already seen several key trends emerge from the data revealed from the field service companies within our response group... The data has shown how we have...
Read More
While industry-wide digital transformation was undoubtedly a journey we were already on as a sector, the impact of the pandemic has undoubtedly been an accelerator. To measure just how significant...
Read More
In the previous feature in this series, we have seen widespread adoption of technologies and tools used by field service companies to drive customer satisfaction levels... However, what is the...
Read More
In the previous features in this series, we have seen how the study findings identified the critical importance of CSAT metrics within field service operations. We have also explored the most...
Read More

Reactive, Proactive, Advanced and the Future of the Field Workforce

KPIs - Aug 17, 2021

The Impact of the Pandemic on Digital Transformation

KPIs - Aug 12, 2021

General Perception of Maturity of Customer-Centric Driven Technologies Amongst Field Service Companies

KPIs - Aug 10, 2021

Tools Used That Can Drive Improvements in Customer Satisfaction

KPIs - Aug 5, 2021

Reactive, Proactive, Advanced and the Future of the Field Workforce

KPIs - Aug 17, 2021
Within this series of features, we have already seen several key trends emerge from the data revealed from the field service companies within our response group... The data has...
Read More

The Impact of the Pandemic on Digital Transformation

KPIs - Aug 12, 2021
While industry-wide digital transformation was undoubtedly a journey we were already on as a sector, the impact of the pandemic has undoubtedly been an accelerator. To measure...
Read More

General Perception of Maturity of Customer-Centric Driven Technologies Amongst Field Service Companies

KPIs - Aug 10, 2021
In the previous feature in this series, we have seen widespread adoption of technologies and tools used by field service companies to drive customer satisfaction levels... ...
Read More

Tools Used That Can Drive Improvements in Customer Satisfaction

KPIs - Aug 5, 2021
In the previous features in this series, we have seen how the study findings identified the critical importance of CSAT metrics within field service operations. We have also...
Read More
3 min read
KPIs - Jul 29, 2021

Understanding the Metrics Being Used to Measure Customer Satisfaction

In the opening series of questions within this study, we identified the prevalence and importance of CSAT...
4 min read
KPIs - Jul 27, 2021

The Importance of CSAT in Service Growth Strategies

The shift in our industry to Customer Satisfaction (CSAT) metrics becoming viewed as at least as necessary,...
4 min read
KPIs - Mar 19, 2020

Are We Drowning in Field Service Data or Standing on a Pot of Gold?

In the fourth part of this research project we look at the question of data. There is unquestionable value in...
4 min read
KPIs - Mar 12, 2020

Field Service KPIs: Always Changing, Always the Same.

In the third part of our analysis of the Field Service News Research project exploring the core Key...

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