While industry-wide digital transformation was undoubtedly a journey we were already on as a sector, the impact of the pandemic has undoubtedly been an accelerator. To measure just how significant...
Read More
In the final of this series from an exclusive Beyond the Data report that is part of a major research project we have run in partnership with Salesforce focused on the rise of remote service delivery...
Read More
One of the key findings in our study run in partnership with Salesforce looking at the rise of remote service delivery was that the for service providers the lower overheads of remote service is a...
Read More
Perhaps the most overt and also important outcome of the pandemic is that the digital transformation journey our industry has been on for some time now has been massively accelerated by the pandemic....
Read More

The Impact of the Pandemic on Digital Transformation

KPIs - Aug 12, 2021

Is the new normal going to be revolution or evolution?

remote service - Apr 2, 2021

Reduced overheads are a benefit for service providers but do customers necessarily want cheaper service?

remote service - Mar 31, 2021

Digital Transformation meets the acceleration of global disruption

Digital Transformation - Mar 30, 2021

The Impact of the Pandemic on Digital Transformation

KPIs - Aug 12, 2021
While industry-wide digital transformation was undoubtedly a journey we were already on as a sector, the impact of the pandemic has undoubtedly been an accelerator. To measure...
Read More

Is the new normal going to be revolution or evolution?

remote service - Apr 2, 2021
In the final of this series from an exclusive Beyond the Data report that is part of a major research project we have run in partnership with Salesforce focused on the rise of...
Read More

Reduced overheads are a benefit for service providers but do customers necessarily want cheaper service?

remote service - Mar 31, 2021
One of the key findings in our study run in partnership with Salesforce looking at the rise of remote service delivery was that the for service providers the lower overheads of...
Read More

Digital Transformation meets the acceleration of global disruption

Digital Transformation - Mar 30, 2021
Perhaps the most overt and also important outcome of the pandemic is that the digital transformation journey our industry has been on for some time now has been massively...
Read More
5 min read
remote service - Mar 26, 2021

The increase of speed remote service delivers

In this article from our current Beyond the Data report run in partnership with Salesforce we ask if the...
5 min read
IoT - Mar 25, 2021

Reactive-Proactive-Servitized. Is this the natural evolutionary path of service design?

Prior to the pandemic we had begun to see a shift away from traditional reactive service towards proactive...
5 min read
remote service - Mar 24, 2021

Avoid an inside out approach that can be a barrier to effortlessness

As we continue our series fo articles from an exclusive FSN Research Beyond the Data report from an important...
4 min read
remote service - Mar 22, 2021

The varying sophistication of tools used for remote service delivery

In this next article from this Beyond the Data series run in partnership with Salesforce and focussing on...

    Add Your Voice to Our Research Panel

    Field Service News Research runs regular research projects into the key areas of field service operations. If you would like to be added to our respondent group and take part in this research then please submit your details in the form below. Respondents receive an exclusive Executive Briefing Report after each project as well as being eligible to win a £50 Amazon voucher. 

    Seeing-is-believing
    Field Service News Research is powered by Field Service News, the leading voice in the global field service sector. If you are a field service management professional join over 30,000 of your peers and claim your complimentary industry subscription. 

    More From Field Service News

    Field Service News Premium Content Library

    Get in Touch with Field Service News

    sales@fieldservicenews.com

    editorial@fieldservicenews.com

    subscriptions@fieldservicenews.com

    Copyright © 2024 1927 Media Ltd. All Rights Reserved.