Mize, provider of the Connected Customer Experience Platform and Service Lifecycle Management software, announced that Mize would sponsor and present at the Field Service Medical Virtual Event by WBR, a Conference for Leaders of Customer Success, Service & Support in the medical device industry May 4-5, 2021.

Sponsored by Mize, the Field Service Medical Virtual Event will feature presentations and panel discussions with industry leaders from across the medical device industry. They will share details on their 2021 strategies through conversations designed to provide attendees with best practices and lessons learned.

mize shares insights from a real-world journey to transform and unify access to service information

Michele Merritt, professional services consultant manager at Philips Healthcare, a leading health technology company, and Josh Russell, director of product management at Mize, will co-present a keynote on the journey to transform and unify access to service information globally. The keynote highlights how Philips Healthcare transformed its service documentation process to reduce costs, improve performance, and create a better user experience using the Mize Service Knowledge Management solution. The keynote is May 5 at 3:15 p.m. ET.

"With Mize Service Knowledge Management solution for field service engineers, global medical device manufacturers can simplify the access to all service and parts information," said Russell. "Mize knowledge delivery platform provides secure access to all content types globally to improve technician productivity and reduce costs while improving the product uptime for healthcare organizations."

At the conference, Mize will showcase industry-leading service lifecycle management solutions, including field service management, service parts management, and warranty and contract management. Mize service solutions are used by global manufacturers such as Electrolux, AGCO, and Kohler Power Systems to streamline service interactions with their channel partners, service technicians, and end customers.

"Field service engineers play a vital role in keeping the critical medical devices performing as expected with minimal downtime. Having access to service knowledge and parts information at any time anywhere globally on any device online or offline helps these field service professionals to deliver accurate and timely service," said Ashok Kartham, Founder & CEO of Mize. "Mize scalable CX platform and field service management solution enables global manufacturers and tens of thousands of their service technicians to have global access to optimize the service delivery and maximize product uptime."

Register for the free event on the Field Service Medical Virtual Event page.

Further Reading:

• Read more about Parts, Pricing & Logistics @ www.fieldservicenews.com/digital-transformatio
• Register for the Field Service Medical Virtual Event @ Field Service Medical Virtual Event
• Find out more about Mize @ www.m-ize.com
• Learn more about Mize on Field Service News @ www.fieldservicenews.com/blog/all-about-mize
• Read more on Mize's blog @ www.m-ize.com/blog
• Follow Mize on Twitter @ twitter.com/mizecom

When a part breaks or wears down, providing a quick and efficient replacement is crucial for keeping customers’ operations running smoothly.

Offering reliable repairs improves the buying experience, leading to repeat part sales and happy long-term customer relationships. It’s a win-win for everyone—but it’s almost impossible to achieve without an effective service parts management process.

On the surface, service parts management seems like a relatively straightforward process; a part breaks, and a technician is deployed to fix or repair it. But in order for that process to run efficiently, technicians need to be able to solve the problem on their first attempt, meaning technicians need to have access to the appropriate parts, knowledge, and other resources they need to get the job done right.

Manually managing service parts is unrealistic. With so many different part variations, unique repair processes, and inventory to keep an eye on, service parts management cannot be done efficiently without the help of an integrated platform.

HOW TO ENHANCE customer uptime with an integrated service parts management platform

When service parts aren’t managed properly, a frustrating chain of events can start for both the customer and the technician. Parts may not be readily available (and may take weeks to be delivered), the technician may not be experienced in the repair they’re deployed to complete, or the technician may get to the repair site only to realize additional work needs to be done that they don’t have the appropriate tools for—just to name a few.

In any of these situations, the technician must leave the job site without completing the work and come back another day. The customer is frustrated, the technician’s time was wasted, and the lack of productivity ends up impacting the company’s bottom line.

To improve productivity and ensure a positive customer experience, technicians need to be able to gather insights about the repair before they’re sent to the job site. This is where an integrated service parts management platform can make the job exponentially easier.

A platform provides your team and technicians with an opportunity to store and share all parts and product data in one up-to-date location. They can access parts catalogs, videos, descriptions, and even 3D renderings of part repairs on the go; automate the parts ordering process to prevent stock from getting low; and manage intricate bills of materials (BOM) that reflect the growing complexity of parts and products. Technicians can even use analytics to identify patterns in previous fixes that required repairs beyond the initial scope, allowing them to stock their truck with tools and parts they might need before heading to the job site. An integrated service parts management platform prevents technicians from showing up unprepared for the job they’re tasked to do by ensuring they have crucial insights and information they need to be productive. To further ensure technicians are able to increase first-time fix rates and enhance customer uptime, attend the Mize presentation on April 28th during the Field Service Virtual Event by clicking here.

Further Reading:

• Read more about Parts, Pricing & Logistics @ www.fieldservicenews.com/parts-pricing-and-logistics
• Attend Mize Presentation during the Field Service Virtual Event @ fieldserviceusa.wbresearch.com
• Find out more about Mize @ www.m-ize.com
• Learn more about Mize on Field Service News @ www.fieldservicenews.com/blog/all-about-mize
• Read more on Mize's blog @ www.m-ize.com/blog
• Follow Mize on Twitter @ twitter.com/mizecom