Espresso Service Ltd, an independent company founded in 1987 that specialises in servicing coffee machines, is set to implement Tesseract’s service management software in order to better serve its customers.


Espresso Service, who manage a network of engineers all over the UK, pride themselves on a wide skill set. Their engineers are ‘coffee experts’ and do planned and reactive maintenance on all brands of traditional and semi-automatic coffee machines. At present they rely on an internally installed, less specialised piece of software to manage their engineers. In order to move forward, they decided to look for a centrally hosted and more specialised system that would be a better fit for their needs.

Espresso Service identified a number of advantages to implementing Tesseract’s software, in particular the fact that Tesseract offers a constantly evolving platform for a monthly fee. They also saw the appeal of Tesseract’s software being entirely web-based. “It will allow anyone to do their jobs anywhere,” says Daniel Sewell, Chief Operating Officer for Espresso Service.

Espresso Service have plans to incorporate Tesseract’s entire suite of services in due course. Sewell says, “Our aspiration is to use every single function that is available, largely because we believe Tesseract to be the key to fundamentally changing our business for the better. We believe Tesseract will drive efficiency, spotlight any inefficiency, and ultimately help us to ‘work smarter’ and be the best that we can be.”