Contact information:
Key Contact: Tina Ladd
Phone: 01926 623 500
Web: mplsystems.co.uk
Email: info@mplsystems.co.uk
Services Provided:
- Field Service Management Software
- CRM & Service Management
- Contact Centre Software
- Self-Service Technology
- Parts & Stock Management
- Mobile Workforce Apps
- Service Desk Software
- Scheduling & Workforce Optimisation
- Mobile Field Sales
- Business Intelligence & Analytics
About IFS-mplsystems:
IFS-mplsystems develop and deliver field service management and customer engagement software for businesses around the world who manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to our customers, has made us a recognised leader and the most recommended supplier in our sector.
From real-time dynamic scheduling, advanced service and contract management, to parts and returns and repair, IFS-mplsystems can manage your complete end to end service life-cycle. With Customer Engagement a priority for service organisations, IFS-mplsystems’ pioneering Omni-Channel Contact Centre and AI enabled Self-Service options can help transform not only the efficiency of your operations but also customer satisfaction, upsell and customer loyalty.
Latest video from IFS-mplsystems:
Latest Resources from IFS-mplsystems:
7 Key Steps to Achieving Customer Service Excellence in the Service Industry
This paper will analyse what factors influence customer perception of the quality of service delivered, how we measure it and ways service business can improve customer service excellence in the service industry... click here to view the white paper
Evaluation of the top three customer self-service technologies for field service
This white paper will explore the transitioning role of the customer in field service and how the proliferation of smartphone devices has created a demand for self-service technology in both B2B and B2C markets... click here to view the white paper
For more white papers from mplsystems visit mplsystems.com/resources
Field Service News is published by 1927 Media Ltd, an independent publisher whose sole focus is on the field service sector. As such our entire resources are focused on helping drive the field service sector forwards and aiming to best serve our industry through honest, incisive and innovative media coverage of the global field service sector.
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